Senior Custom Framing & Sales Manager

Michaels; Indianapolis (IN); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Tuition assistance

Employee discounts

Job summary

The Michaels Companies Inc. in Indianapolis is seeking a Retail Sales/Custom Framing Manager to lead a team of framers and deliver high quality framing solutions. You will coach staff, drive custom framing sales, and ensure customer satisfaction while maintaining store standards.

Responsibilities include managing SOP adherence, planning workload, inventory control, shrink and safety programs, and acting as MOD. The role requires strong leadership and hands-on coaching in a retail setting.

Qualifications

• Minimum type of experience required: basic computer skills.
• Preferred: previous custom framing experience.
• Preferred: retail management experience and leading a sales team.

Responsibilities

• Lead and coach a team of framers, building customer relationships.
• Drive custom framing sales and deliver framing solutions on time.
• Assist customers in creating framing options and solutions.
• Assist with interviewing, onboarding, and training of new team members.
• Manage inventory, shrink and safety programs, and SOP adherence.
• Serve as Manager on Duty (MOD) and participate in performance mgmt.
• Support with truck unloading, stocking, and Omni-channel processes.

Skills

Basic computer skills

Retail management experience

Experience leading a sales team

Customer service orientation

Framing knowledge

Job description

The Michaels Companies Inc. in Indianapolis is seeking a Retail Sales/Custom Framing Manager to lead a team of framers and deliver high quality framing solutions. You will coach staff, drive custom framing sales, and ensure customer satisfaction while maintaining store standards.

Responsibilities include managing SOP adherence, planning workload, inventory control, shrink and safety programs, and acting as MOD. The role requires strong leadership and hands-on coaching in a retail setting.