Senior CSR & Teller: Customer Experience Leader

Fifth Third; South Holland (IL); On-site; USD 44,000 - 68,000; Full time

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Benefits package

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Job summary

Fifth Third Bank in South Holland, IL seeks a Lead CSR / Teller to deliver exceptional customer service and support daily branch operations. You will deepen customer relationships, handle cash with accuracy, and collaborate with bankers to meet financial needs while maintaining confidentiality.

Responsibilities include assisting in training new CSRs, processing transactions, and ensuring compliance with bank policies.

Qualifications

• High school diploma or GED required.
• Experience handling cash and working with the public.
• Ability to follow policies and demonstrate integrity and accountability.

Responsibilities

• Deepen relationships with customers and guide them to meet financial needs.
• Provide follow-up to customer questions and resolve issues.
• Balance records and ensure accuracy in transactions and daily office tasks.
• Assist in training new CSRs and referrals to bankers or partners as needed.
• Maintain knowledge of bank policies and confidentiality expectations.

Skills

Cash handling

Customer service

Communication

Problem solving

Leadership

Integrity

Teamwork

Education

High school diploma/GED

Job description

Fifth Third Bank in South Holland, IL seeks a Lead CSR / Teller to deliver exceptional customer service and support daily branch operations. You will deepen customer relationships, handle cash with accuracy, and collaborate with bankers to meet financial needs while maintaining confidentiality.

Responsibilities include assisting in training new CSRs, processing transactions, and ensuring compliance with bank policies.