Senior CSR & Teller Lead — Exceptional Customer Experience

Fifth Third Bank; Town of Hammond (WI); On-site; USD 38,000 - 54,000; Full time

Job summary

Fifth Third Bank in Hammond, IN seeks a Lead CSR / Teller to deliver outstanding customer service and support the office team. You will manage cash handling, banking policies, and daily operations while guiding junior staff and maintaining confidentiality.

The role emphasizes responsible risk management, integrity, and strong customer relationships in a fast-paced retail banking environment. This is a full-time opportunity located at the Hammond branch.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience required.
• In-depth knowledge of retail policies and procedures.
• Ability to interact comfortably and confidently with the public.
• Flexible scheduling required.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to the appropriate business partner.
• Assist and train other staff as needed.
• Maintain accurate cash counts and balancing records in accordance with policy.
• Ensure timely, confidential handling of customer information and follow risk policies.
• Perform daily office duties to support a smooth operation.

Skills

Cash handling

Customer service

Retail policies

Public interaction

Decision making

Leadership

Integrity

Education

High school diploma/GED

Job description

Fifth Third Bank in Hammond, IN seeks a Lead CSR / Teller to deliver outstanding customer service and support the office team. You will manage cash handling, banking policies, and daily operations while guiding junior staff and maintaining confidentiality.

The role emphasizes responsible risk management, integrity, and strong customer relationships in a fast-paced retail banking environment. This is a full-time opportunity located at the Hammond branch.