Senior CSR & Teller Lead — Elevate Customer Experience

Fifth Third Bank, N.A.; Town of Florida (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Fifth Third Bank, N.A. is seeking a Lead CSR/Teller for the Bonita Bay/Bonita Springs area in Florida. This full-time position focuses on delivering exceptional customer service, managing daily cash handling, and guiding customers to appropriate banking solutions.

The role requires leadership in daily operations and adherence to bank policies. The candidate will collaborate with the Financial Center Manager, train new CSRs, and ensure accurate cash counts and secure handling of customer

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures.
• Strong customer service and referral skills.

Responsibilities

• Provide excellent customer service and refer customers to bankers.
• Collaborate with Financial Center Manager for monthly cash counts.
• Assist in training new CSRs.
• Maintain confidentiality of customer information.
• Handle referrals to bankers and partners for consultative conversations.

Skills

Customer service

Cash handling

Leadership

Communication

Problem solving

Public interaction

Education

High school diploma/GED

Job description

Fifth Third Bank, N.A. is seeking a Lead CSR/Teller for the Bonita Bay/Bonita Springs area in Florida. This full-time position focuses on delivering exceptional customer service, managing daily cash handling, and guiding customers to appropriate banking solutions.

The role requires leadership in daily operations and adherence to bank policies. The candidate will collaborate with the Financial Center Manager, train new CSRs, and ensure accurate cash counts and secure handling of customer