Senior CSR/Teller – Customer Experience Leader

Fifth Third Bank; Georgia; On-site; USD 32,000 - 46,000; Full time

Job summary

Fifth Third Bank in Charlotte, NC is seeking a Lead CSR/Teller to deliver outstanding customer service and guide clients to the right financial solutions. You will collaborate with the Financial Center Manager on daily operations, cash counts, and referrals to Bankers for consultative discussions.

The role emphasizes confidentiality, ethics, strong communication, and leadership, with flexible scheduling across a normal office environment.

Qualifications

• High school diploma or GED is required.
• Role involves extensive cash handling.
• Deep knowledge of retail policies and procedures.
• Ability to interact confidently with the public.
• Initiative and sound judgment in decision making.
• Act as a leader and resource for customers and staff.
• Demonstrate the company’s core values and integrity.
• Flexible scheduling is needed.

Responsibilities

• Provide excellent customer service and refer customers to appropriate partners.
• Deepen relationships and guide customers to meet financial needs.
• Respond promptly to customer questions and address issues.
• Maintain confidentiality of customer information.
• Follow the Bancorp Code of Business Conduct and Ethics.
• Collaborate with the Financial Center Manager on cash counts.
• Report monthly FCA requests and assist in daily operations.
• Maintain policy knowledge and uphold proper risk practices.
• Assist in training newly hired Customer Service Representatives.
• Identify customer needs and refer to Bankers for consultative talks.
• Know Retail products and services and track referrals.

Skills

Cash handling

Customer service

Leadership

Public interaction

Problem solving

Policy knowledge

Education

High school diploma/GED

Job description

Fifth Third Bank in Charlotte, NC is seeking a Lead CSR/Teller to deliver outstanding customer service and guide clients to the right financial solutions. You will collaborate with the Financial Center Manager on daily operations, cash counts, and referrals to Bankers for consultative discussions.

The role emphasizes confidentiality, ethics, strong communication, and leadership, with flexible scheduling across a normal office environment.