Senior CSR & Shipping/Print Specialist — Flexible + Growth

PostNet - PA130; Bethlehem (Northampton County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Advancement opportunity

Training & development

Job summary

PostNet Bethlehem is seeking a friendly, dependable Senior Customer Service Representative to help our customers with shipping, printing, mailbox services and more. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned.

May help to train and mentor Customer Service Representatives. Customers are at the center of everything we do. You'll work with them directly all day, understand what they need, and recommend the right

Qualifications

• Previous customer service or sales experience in a retail environment.
• Exceptional customer service skills and a friendly, professional manner.
• Shipping and/or printing experience preferred (shipping center, print or copy shop, office services or retail customer service).
• Bilingual Spanish/English a plus.
• Ability to translate customer requirements into final products or services.
• Assist in handling customer complaints and problems in a professional manner.
• Strong multitasking and attention to detail in a fast-paced setting.
• Comfortable with computers and learning new software (Microsoft Office, Google Workspace; Canva & Adobe is a plus).
• Clear verbal and written communication.
• High school diploma or equivalent.
• Ability to work flexible hours including Saturday availability.
• Some supervisory skills preferred.
• Notary Public certification may be required.

Responsibilities

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner.
• Assists customers with their product and service need in person, through email, and by phone.
• Processes customer sales through the point-of-sale system.
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives.
• Opens and closes the center, cash register, and other center systems.
• Assists management in maintaining, ordering, and stocking inventory.
• Maintains the center consistent with established standards.
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff.
• Sorts and deposits mail in private mailboxes.
• Captures, complete tasks, and organizes Virtual Mail.

Skills

Customer service

Spanish-English

Multitasking

Communication

Computer skills

Notary certification

Shipping experience

Printing experience

Education

High school diploma

Tools

POS system

Microsoft Office

Google Workspace

Canva

Adobe

Job description

PostNet Bethlehem is seeking a friendly, dependable Senior Customer Service Representative to help our customers with shipping, printing, mailbox services and more. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned.

May help to train and mentor Customer Service Representatives. Customers are at the center of everything we do. You'll work with them directly all day, understand what they need, and recommend the right