Retail Customer Care Pro — Service, Shipping & Print Expert

PostNet - TX264; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Career path

Team culture

Job summary

PostNet - TX264 is seeking a Retail Customer Service Representative to assist customers with shipping, printing, and related services. You will operate the point-of-sale system, manage orders, and support store operations in a busy retail environment.

The ideal candidate has retail customer service experience, strong communication skills, and the ability to multitask while delivering friendly service. A high school diploma is required and flexible hours are available at this location.

Qualifications

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints professionally

Responsibilities

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Processes customer sales through the point-of-sale system
• Upsells, cross-sells, and participates in marketing/promotional initiatives
• Opens and closes the center, cash register and other center systems
• Assists management in maintaining, ordering and stocking inventory
• Interacts with couriers, vendors, and all store staff

Skills

Customer service

Retail experience

Communication skills

Multitasking

Notary certification (preferred)

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Windows OS

Job description

PostNet - TX264 is seeking a Retail Customer Service Representative to assist customers with shipping, printing, and related services. You will operate the point-of-sale system, manage orders, and support store operations in a busy retail environment.

The ideal candidate has retail customer service experience, strong communication skills, and the ability to multitask while delivering friendly service. A high school diploma is required and flexible hours are available at this location.