Retail Customer Experience Associate – Printing & Shipping

PostNet Syracuse; Bakersfield (CA); Hybrid; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Free uniforms

401(k)

Employee discounts

Flexible schedule

Job summary

PostNet Syracuse is seeking a friendly Retail Customer Service Representative to help customers with shipping, printing, and other store services. You will operate the point-of-sale system, assist with orders, and maintain a clean, organized center.

The ideal candidate has prior retail customer service experience, excellent communication skills, and the ability to multitask while delivering accurate service. A high school diploma and the ability to pass a background check are required.

Qualifications

• Retail customer service or sales experience in a retail environment.
• Exceptional customer service skills.
• Ability to translate customer requirements into final products or services.
• Assist in handling customer complaints and problems in a professional manner.
• Multitasking – must have the ability to simultaneously process multiple tasks.
• Effective verbal and written communication skills.
• Strong attention to detail.
• Outstanding time management and organizational skills.
• A high school diploma or equivalent required.
• Valid driver’s license required.
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software.
• Notary Public a plus.
• Ability to pass a background check.

Responsibilities

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner.
• Assists customers with their product and service need in person, through email, and by phone.
• Processes customer sales through the point-of-sale system.
• Opens and closes the center, cash register, and other center systems.
• Maintains the center consistent with established standards.
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff.
• Sorts and deposits mail in private mailboxes.
• Captures, complete tasks, and organizes Virtual Mail.

Skills

Customer service experience

Communication skills

Attention to detail

Multitasking

Notary knowledge

Education

High school diploma or equivalent

Tools

MS Office

Google Suite

Windows OS

Job description

PostNet Syracuse is seeking a friendly Retail Customer Service Representative to help customers with shipping, printing, and other store services. You will operate the point-of-sale system, assist with orders, and maintain a clean, organized center.

The ideal candidate has prior retail customer service experience, excellent communication skills, and the ability to multitask while delivering accurate service. A high school diploma and the ability to pass a background check are required.