Senior Customer Service Representative

PostNet Syracuse; Bethlehem (Northampton County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Opportunity for advancement

Training & development

Hard work, collaboration, humanity,fun

Job summary

PostNet Bethlehem, under new local ownership, seeks a friendly, dependable Senior Customer Service Representative to assist customers and small businesses with shipping, printing, mailbox services and more. You’ll operate the POS system and store equipment, train staff, and ensure every customer leaves satisfied with the right solution.

Candidates should have retail customer service experience, exceptional service skills, and the ability to translate requirements into final products.

Qualifications

• Previous customer service or sales experience in a retail environment.
• Exceptional customer service skills in a friendly, professional manner.
• Bilingual Spanish/English a plus.
• Ability to translate customer requirements into final products or services.
• Strong multitasking and attention to detail in a fast-paced setting.
• Comfortable with computers and learning new software (Microsoft Office, Google Workspace; Canva & Adobe a plus).

Responsibilities

• Assist customers with shipping, printing, mailbox services and related offerings.
• Operate the point-of-sale system and store equipment.
• Train and mentor Customer Service Representatives as needed.
• Handle customer inquiries in person, via email, and by phone.
• Open/close center, manage cash register, and support inventory.
• Coordinate with couriers and vendors and ensure high standards.

Skills

Customer service

Bilingual Spanish/English

Multitasking

Attention to detail

Computer literacy

Education

High school diploma or equivalent

Tools

POS system

Job description

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development

Benefit/Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Job Description

PostNet Bethlehem is under new local ownership and growing, and we're hiring a friendly, dependable Senior Customer Service Representative to help our customers and small businesses with shipping, printing, mailbox services and more. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives. Customers are at the center of everything we do. You'll work with them directly all day, understand what they need, and recommend the right solution, whether that's a package heading overseas, a rush print job or a full branded apparel order. You'll leave each customer knowing the job was done right the first time.

Hours of Operation

Monday-Friday: 8:30 AM-6:00 PM. Saturday: 9:00 AM-2:00 PM. Closed Sunday.

WHAT YOU BRING TO THE TABLE:

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills and a friendly, professional manner
• Shipping and/or printing experience preferred (shipping center, print or copy shop, office services or retail customer service)
• Bilingual Spanish/English a plus
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Strong multitasking and attention to detail in a fast-paced setting
• Comfortable with computers and learning new software (Microsoft Office, Google Workspace; Canva & Adobe is a plus)
• Clear verbal and written communication
• High school diploma or equivalent
• Ability to work flexible hours including Saturday availability
• Some supervisory skills preferred
• Notary Public certification may be required

WHAT WE EXPECT OF YOU:

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

WHAT YOU CAN EXPECT OF US:

• Hard work, collaboration, humanity, fun, and laughter
• Career path development as center expands
• Paid training, plus ongoing training in shipping, print, and design

PHYSICAL AND SAFETY REQUIREMENTS:

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in‑person
• Must perform all duties in a safe and efficient manner

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Our Bethlehem center is locally owned and focused on helping the neighbors and businesses of the Lehigh Valley succeed. Join us with or without experience, and we'll grow together as a team.