Senior CSP Cloud Support Engineer (Azure & M365)

Xerox Corporation; Northern (KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

The Xerox Corporation is seeking a Tier 2 CSP Support Engineer to serve as the senior resolver on the CSP desk, handling escalated Microsoft cloud issues across Azure, Microsoft 365, and Entra ID. You will diagnose complex problems, own end-to-end escalations, and mentor Tier 1 engineers.

In this client-facing role, you will communicate clearly, manage incidents within SLA, and collaborate with Microsoft engineering when needed. A strong foundation in Azure and 365 administration is essential.

Qualifications

• 3–5 years in cloud / IT technical support with Azure and Microsoft 365 troubleshooting experience.
• Microsoft Certified: Azure Administrator Associate (AZ-104) or equivalent within 6 months of hire; AZ-900 baseline.
• Hands-on experience with Azure IaaS / PaaS, Microsoft 365 administration, and Entra ID administration.
• PowerShell for administration, reporting, and troubleshooting.
• Familiarity with CSP program, Partner Center, and GDAP delegated-admin model.

Responsibilities

• Serve as escalation point for Tier 1, owning complex incidents within SLA.
• Triage inbound issues, reproduce and diagnose root cause, implement fixes.
• Communicate status and workarounds clearly to technical and non-technical clients.
• Troubleshoot subscription quotas, service limits, and CSP-related tasks.
• Diagnose VM, storage, networking, App Service, and resource health issues in Azure.
• Open, manage, and drive Partner Center service requests to Microsoft on behalf of customers.

Skills

Azure troubleshooting

M365 troubleshooting

PowerShell

Networking basics

Customer communications

SLA management

Tools

Azure

Microsoft 365

Entra ID

PowerShell

GDAP/Partner Center

Job description

The Xerox Corporation is seeking a Tier 2 CSP Support Engineer to serve as the senior resolver on the CSP desk, handling escalated Microsoft cloud issues across Azure, Microsoft 365, and Entra ID. You will diagnose complex problems, own end-to-end escalations, and mentor Tier 1 engineers.

In this client-facing role, you will communicate clearly, manage incidents within SLA, and collaborate with Microsoft engineering when needed. A strong foundation in Azure and 365 administration is essential.