IT Support Engineer II – MSP (Cloud, Azure, M365)

CubX; Lakewood Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

PTO & holidays

Health insurance

401(k) match

On-site gym

Training & development

Team events

Job summary

CubX Inc. is a fast-growing MSP delivering modern IT solutions and strong client support. As a Help Desk Technician II, you will resolve complex technical issues and ensure seamless operations across Windows, macOS, and mobile devices.

You will administer Microsoft 365, Azure and Intune, configure networking, manage tickets in ITSM, and participate in on-site deployments and after-hours support. A bachelor’s degree and relevant certifications are preferred; travel up to 15% is expected.

Qualifications

• 2+ years of IT/help desk experience in a professional environment.
• Level 2 desktop support experience for Windows and macOS endpoints.
• Advanced Microsoft 365 administration (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive).
• Hands-on networking experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with SonicWall, Meraki, or UniFi.
• Experience administering Azure AD, Active Directory, and Group Policy; basic Azure administration (VMs, networking).
• Experience participating in IT projects (on-site hardware installations, network setups, cloud deployments).
• Experience using at least one ITSM/ticketing tool.
• Strong communication skills for updating clients in a support context.
• Authorized to work in the United States; travel ~15% of the time.
• Available for after-hours/on-call support on a rotating schedule.

Responsibilities

• Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android).
• Administer Microsoft 365 environments (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive).
• Configure and troubleshoot networking components across SonicWall, Meraki, and UniFi hardware.
• Manage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking).
• Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates.
• Utilize ITSM/ticketing tools to manage support tickets and documentation.
• Assist with IT projects: on-site hardware installations, network setups, migrations, cloud deployments.
• Participate in after-hours/on-call support and provide client training on IT best practices and security.
• Proactively identify and remediate issues while maintaining client relationships.

Skills

IT help desk

Windows/macOS support

Azure AD administration

Networking troubleshooting

ITSM ticketing

Client communication

On-call support

Education

Bachelor's degree

Tools

Microsoft 365 admin

Intune

Azure

Autopilot

PowerShell

Job description

CubX Inc. is a fast-growing MSP delivering modern IT solutions and strong client support. As a Help Desk Technician II, you will resolve complex technical issues and ensure seamless operations across Windows, macOS, and mobile devices.

You will administer Microsoft 365, Azure and Intune, configure networking, manage tickets in ITSM, and participate in on-site deployments and after-hours support. A bachelor’s degree and relevant certifications are preferred; travel up to 15% is expected.