IT Support & Cloud Operations Specialist - Azure

Oakleaf Partnership; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Oakleaf Partnership in New York, NY seeks an experienced IT Support & Cloud Operations Specialist to provide Tier 2/3 end-user support and help manage cloud infrastructure, focusing on Azure and Microsoft 365.

You will handle onboarding/offboarding, device provisioning, and troubleshooting across hardware, software, and network issues while partnering with security and application teams to improve processes and reliability.

Qualifications

• 2+ years in IT support or related role.
• Experience supporting Microsoft 365 and Windows environments.
• Familiarity with cloud platforms, preferably Azure.
• Experience with Active Directory, Entra ID, Intune or similar tools.
• Strong troubleshooting and customer service abilities.

Responsibilities

• Provide Tier 2/3 technical support for desktop, laptop, mobile, printer, and collaboration issues.
• Act as an escalation point and drive issues to resolution.
• Troubleshoot hardware, software, networking, and Microsoft 365 issues.
• Manage onboarding and offboarding including provisioning and access management.
• Configure, deploy, and maintain workstations and endpoint devices.
• Support endpoint management activities including device provisioning and lifecycle management.
• Assist with cloud infrastructure administration including VMs, storage, networking.
• Perform system updates, patching, and device maintenance for security and reliability.
• Partner with infrastructure, security, and application teams to resolve recurring issues.
• Maintain documentation and contribute to process improvements.

Skills

IT support

Desktop support

Cloud administration

Windows environments

Microsoft 365

Azure

Active Directory

Entra ID

Intune

Education

Associate's or Bachelor's degree in information technology / Computer Science

Tools

Microsoft 365

Microsoft Azure

Active Directory

Intune

Entra ID

Job description

We are partnering with a client who is seeking an experienced IT Support & Cloud Operations Specialist to join our team. This role combines advanced end-user support with exposure to cloud infrastructure and IT operations. The ideal candidate is a strong problem solver with a customer-focused approach and experience supporting enterprise technology environments.

Responsibilities

• Provide Tier 2/3 technical support for desktop, laptop, mobile, printer, and collaboration technology issues.
• Act as an escalation point for complex support requests and drive issues through resolution.
• Troubleshoot hardware, software, networking, and Microsoft 365 related issues.
• Manage user onboarding and offboarding, including account provisioning, access management, and device deployment.
• Configure, deploy, and maintain workstations, peripherals, and endpoint devices.
• Support endpoint management activities, including device provisioning, application deployment, compliance monitoring, and lifecycle management.
• Assist with cloud infrastructure administration, including virtual machines, storage, networking, and related services.
• Perform system updates, patching, and device maintenance to ensure security and reliability.
• Partner with infrastructure, security, and application teams to identify and resolve recurring technical issues.
• Maintain accurate documentation and contribute to process improvements and knowledge sharing.

Qualifications

• 2+ years of experience in IT support, desktop support, service desk, systems administration, or a related role.
• Experience supporting Microsoft 365 and Windows environments.
• Familiarity with cloud platforms, preferably Microsoft Azure.
• Experience with Active Directory, Entra ID, Intune, or similar endpoint management tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Associate's or bachelor's degree in information technology, Computer Science, or equivalent experience preferred.