Senior Escalations Engineer — MSP Cloud, Network & Security

Solvere One; Dulles Town Center (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401K

Healthcare (PPO)

Dental

Vision

Paid vacation

Job summary

Solvere One is seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills and the ability to resolve complex technical problems.

You will act as the Tier 3 escalation point and mentor junior engineers while supporting cloud, hybrid, and on‑prem environments and updating SOPs.

Qualifications

• 5+ years in IT, with 3+ years in an MSP environment.
• Expertise in Microsoft 365, Azure AD, and Entra ID.
• Strong experience with Windows and macOS environments.
• Strong experience with PowerShell.
• Networking knowledge (TCP/IP, VLANs, firewalls).
• Experience with backup and disaster recovery solutions.
• Experience supporting hybrid and cloud-based organizations.
• Familiarity with RMM and PSA tools (ConnectWise preferred).

Responsibilities

• Act as the Tier 3 escalation point for the service desk.
• Support cloud, hybrid, and on‑prem infrastructure environments.
• Lead troubleshooting across servers, networks, virtualization, and security.
• Update documentation and standard operating procedures, as needed.
• Mentor Tier 1 and Tier 2 engineers.

Skills

Microsoft 365

Azure AD

Entra ID

Windows

macOS

PowerShell

Networking

Backup & DR

Hybrid/Cloud environments

Tools

ConnectWise

Job description

Solvere One is seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills and the ability to resolve complex technical problems.

You will act as the Tier 3 escalation point and mentor junior engineers while supporting cloud, hybrid, and on‑prem environments and updating SOPs.