IT Support Specialist: Cloud, 365 & Security Expert

POWERX Co; Chantilly (VA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive Pay

Certification incentives

Referral bonus

Tuition reimbursement

Health benefits

401(k) with company match

Performance program

Paid time off

Job summary

POWERX is seeking an IT Support Specialist to maintain and secure our IT infrastructure, focusing on Microsoft 365 environments, cloud platforms, and end-user support. You will help implement new technologies, document processes, and educate staff with practical training materials.

Responsibilities include managing cloud services, developing SOPs, and collaborating across teams to enhance IT standards while supporting hardware and cybersecurity initiatives.

Qualifications

• Bachelor’s degree in a relevant field (IT/CS) or equivalent experience preferred.
• Minimum 5 years of related IT support experience.
• Experience managing Microsoft 365 Admin Center and cloud platforms (AWS/Azure).
• Experience migrating or integrating systems is a plus.
• Knowledge of cybersecurity best practices.

Responsibilities

• Manage and optimize Microsoft 365 tenant and cloud infrastructure.
• Handle end-user IT support and incident resolution.
• Develop SOPs, training materials, and technical documentation.
• Collaborate with teams to implement security configurations and software integrations.
• Support hardware troubleshooting and basic repairs on PCs and network devices.
• Create and update training content using Loom, Scribe, or Camtasia.

Skills

M365 Admin Center

Cloud infrastructures

Network hardware troubleshooting

PowerShell scripting

Cybersecurity basics

Technical documentation

Training content creation

Education

Bachelor's degree in Computer Science or Information Technology

Associate degree in Network Administration or Computer Programming

Tools

Loom

Scribe

Camtasia

Microsoft Graph API

AWS

Azure

Job description

POWERX is seeking an IT Support Specialist to maintain and secure our IT infrastructure, focusing on Microsoft 365 environments, cloud platforms, and end-user support. You will help implement new technologies, document processes, and educate staff with practical training materials.

Responsibilities include managing cloud services, developing SOPs, and collaborating across teams to enhance IT standards while supporting hardware and cybersecurity initiatives.