Azure & Dynamics 365 Tier II Support Specialist

DuraServ Corp; Coppell (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Life insurance

Disability protection

Job summary

DuraServ Corp in Coppell, TX seeks a technically sharp Help Desk Support Specialist to own Tier II end-user support across Windows OS, Azure, Office 365, and Dynamics 365. You’ll resolve escalated issues, document solutions, and keep the Microsoft stack running smoothly.

You will manage Azure VMs, network issues, and onboarding, while maintaining precise documentation to ensure quick future resolution. This is a non-remote, on-site role at the Coppell corporate office.

Qualifications

• 5+ years of combined experience in Windows OS, Microsoft Azure, and Microsoft 365 support.
• Demonstrated Tier II or higher support experience—handled escalated tickets.
• Hands-on experience with Azure Virtual Machines and Azure networking components.
• Proficiency with technical support ticketing systems and remote support tools.

Responsibilities

• Provide Tier II end-user support for Windows OS, networking, and end-user devices.
• Deliver specialized support for Azure, Office 365, and Dynamics 365 environments.
• Handle escalated helpdesk tickets with urgency and precision.
• Manage, troubleshoot, and configure Azure Virtual Machines and networking.

Skills

Microsoft stack expertise

Strong diagnostic skills

Cloud computing

Clear communication

Documentation discipline

Ticket triage

Education

High School diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Azure Virtual Machines

Azure networking

Office 365

Dynamics 365

Ticketing systems

Job description

DuraServ Corp in Coppell, TX seeks a technically sharp Help Desk Support Specialist to own Tier II end-user support across Windows OS, Azure, Office 365, and Dynamics 365. You’ll resolve escalated issues, document solutions, and keep the Microsoft stack running smoothly.

You will manage Azure VMs, network issues, and onboarding, while maintaining precise documentation to ensure quick future resolution. This is a non-remote, on-site role at the Coppell corporate office.