Senior CSM & Strategic Advisor — Service Cloud

Leadout Capital; Arizona; Hybrid; USD 110,000 - 160,000; Full time

Job summary

Leadout Capital is seeking a Senior Customer Success Manager to guide high-value customers through the Signature platform, ensuring measurable value and renewals. You will act as a trusted advisor, coordinating deliverables and aligning business and technical goals with customer priorities.

This role requires strong communication, consulting skills, and cross-functional collaboration. The role is office-flexible with a requirement to be in-office at least three days per week, supporting

Qualifications

• 5+ years of experience in Customer Success, SaaS, or related fields.
• Ability to translate technical concepts into business value.
• Strong consulting skills and C-level stakeholder engagement.

Responsibilities

• Own delivery of Signature deliverables, customer experience, renewals and expansions.
• Coordinate all customer deliverables through the Signature lifecycle.
• Apply processes to address customer needs and ensure value realization.
• Align with Business and Technical Stakeholders on value and goals.
• Lead quarterly reviews of feature usage to drive adoption and stability.
• Act as trusted advisor, manage incidents, and coordinate cross-functional teams.

Skills

Customer success

Consulting

Stakeholder management

Communication

Business acumen

AI literacy

Education

Bachelor's degree

Tools

Salesforce Service Cloud

Omni-Channel

Service Cloud Voice

Digital Engagement

Job description

Leadout Capital is seeking a Senior Customer Success Manager to guide high-value customers through the Signature platform, ensuring measurable value and renewals. You will act as a trusted advisor, coordinating deliverables and aligning business and technical goals with customer priorities.

This role requires strong communication, consulting skills, and cross-functional collaboration. The role is office-flexible with a requirement to be in-office at least three days per week, supporting