Senior CSM - Security & Cloud Growth (Remote)

Jobicy; Stati Uniti; Remoto; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible & Remote-First Culture

Stock options on hire and promotion

100% Health Insurance for you and your

Descrizione del lavoro

Chainguard is seeking a Customer Success Manager to own onboarding, adoption, and ongoing success for enterprise customers. You will collaborate with Solutions Architects, Technical Support, Product Management, Engineering and Sales to drive value, retention, and time-to-value.

You will act as the voice of the customer, resolve issues with cross-functional teams, and stay up-to-date with Chainguard features, security best practices, and regulatory considerations to help customers optimize usage.

Competenze

• 5+ years in enterprise, customer-facing roles.
• Experience collaborating with both technical and business teams.
• Autonomous, proactive, and capable of owning portfolios.
• Entrepreneurial mindset with ability to build new processes.
• Strong commitment to ongoing personal and professional development.

Mansioni

• Own onboarding, adoption, and ongoing success for customers.
• Advocate for customer needs with internal teams and drive value realization.
• Collaborate with Support, Engineering, and Sales to resolve issues.
• Develop hands-on knowledge of Chainguard features, security best practices.
• Educate customers on product capabilities and security principles.

Conoscenze

Customer Success

Enterprise-facing

Stakeholder management

Descrizione del lavoro

Chainguard is seeking a Customer Success Manager to own onboarding, adoption, and ongoing success for enterprise customers. You will collaborate with Solutions Architects, Technical Support, Product Management, Engineering and Sales to drive value, retention, and time-to-value.

You will act as the voice of the customer, resolve issues with cross-functional teams, and stay up-to-date with Chainguard features, security best practices, and regulatory considerations to help customers optimize usage.