Enterprise Customer Success Leader – Remote & Growth

Chainguard, Inc.; United States; Remote; USD 144,000 - 176,000; Full time

Benefits offered by this job

Flexible & Remote-First Culture

Equity options

100% Covered Health Insurance

Unlimited Flexible Time Off

18 Weeks Paid Parental Leave

Job summary

Chainguard, Inc. is seeking a Senior Customer Success Manager, Enterprise - West for a remote position in the United States. In this role, you will be the primary point of contact for Enterprise customers, managing onboarding and adoption while collaborating with various internal teams.

The ideal candidate should have over 5 years of experience in customer-facing roles and hold relevant domain knowledge in areas like DevSecOps and vulnerability management. Benefits include remote work, equity options, and comprehensive health coverage.

Qualifications

• 5+ years of experience in enterprise, customer-facing roles collaborating with technical and business teams.
• Relevant domain knowledge in Supply Chain Security, DevSecOps, AppSec, or regulatory compliance.
• Strong commitment to continuous personal and professional development.

Responsibilities

• Drive business success planning by partnering with customers and internal teams.
• Act as the voice of the customer within the organization.
• Collaborate with teams to ensure timely resolution to customer issues.
• Develop hands-on technical knowledge of Chainguard.
• Ensure customers are educated on product features and best practices.
• Develop relationships with customer stakeholders.

Skills

Customer Success

Technical Account Management

Vulnerability Management

DevSecOps

Strong communication

Job description

Chainguard, Inc. is seeking a Senior Customer Success Manager, Enterprise - West for a remote position in the United States. In this role, you will be the primary point of contact for Enterprise customers, managing onboarding and adoption while collaborating with various internal teams.

The ideal candidate should have over 5 years of experience in customer-facing roles and hold relevant domain knowledge in areas like DevSecOps and vulnerability management. Benefits include remote work, equity options, and comprehensive health coverage.