Senior CSM - Salesforce DevOps & Security (Remote)

AutoRABIT Holding, Inc.; Northern (KY); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Fully remote

Job summary

AutoRABIT is seeking a Senior Customer Success Manager to own a portfolio of enterprise customers. This highly technical CS role collaborates with Salesforce, DevOps, Engineering, Platform, Security, and executives to understand development lifecycles and business objectives.

You will lead discovery, navigate Salesforce DevOps, CI/CD, and release management, and guide customers through milestones while coordinating resources across teams.

Qualifications

• 7+ years of enterprise customer-facing experience across CS/ TAM/ solutions engineering or related roles.
• 3+ years supporting technically complex enterprise customers in developer tools, DevOps, Salesforce, or similar software.
• Experience with senior technical stakeholders across Engineering, DevOps, Salesforce, IT, or CTO offices.
• Experience with Salesforce DevOps, CI/CD, release management, or related software delivery processes.
• Experience managing complex enterprise accounts and cross-functional teams.
• Experience with Fortune 500 or similarly complex organizations preferred.
• Experience in regulated industries (e.g., Financial Services, Healthcare, Government) preferred.

Responsibilities

• Own a portfolio of strategic, technically complex customers and drive adoption, health, renewal readiness, and growth.
• Build trusted relationships with Salesforce admins, developers, architects, DevOps leaders, and executives.
• Develop deep understanding of each customer's Salesforce lifecycle, environments, testing, deployments, and governance.
• Assess DevOps practices, identify barriers, gaps, and opportunities for improvement.
• Lead technical discovery to uncover root causes and outcomes.
• Translate technical concepts into clear business outcomes for leaders.
• Create success plans with objectives, milestones, and adoption goals.
• Proactively identify risk and lead recovery plans across stakeholders.
• Coordinate Resources across Solutions Engineering, Support, PS, Product, Engineering, Sales, Renewals, and Leadership.
• Guide customers through major milestones: implementations, upgrades, new capabilities, process changes.
• Identify opportunities to expand AutoRABIT's value based on use cases and maturity.
• Bring customer insights and product feedback to Product and Engineering.

Skills

DevOps principles

CI/CD

Salesforce development

Git / source control

Release management

Security & governance

Technical discovery

Executive communication

DORA metrics

Architectural understanding

Tools

Git

Job description

AutoRABIT is seeking a Senior Customer Success Manager to own a portfolio of enterprise customers. This highly technical CS role collaborates with Salesforce, DevOps, Engineering, Platform, Security, and executives to understand development lifecycles and business objectives.

You will lead discovery, navigate Salesforce DevOps, CI/CD, and release management, and guide customers through milestones while coordinating resources across teams.