Senior CSM – S2P/P2P Expert, Remote

Corcentric

Georgia

Remote

USD 100,000 - 135,000

Full time

14 days+

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Benefits offered by this job

Generous paid time off

Eight holidays + personal days

Company-sponsored insurance

401k with company match

Health, dental, vision plans

Employee assistance program

Job summary

Corcentric seeks a Senior Customer Success Manager (S2P) to be a trusted advisor, driving ROI and strong retention across our platform solutions. You will onboard customers, coordinate cross-functional teams, and advocate for customers to maximize value.

The role emphasizes deep S2P/P2P domain knowledge, 4+ years SaaS experience in customer success, and a collaborative, outcome-focused mindset. Remote US-East with 15–20% travel; base salary 100k–135k USD plus bonus.

Qualifications

Bachelor’s degree or equivalent experience.
Source-to-Pay (S2P), Procure-to-Pay (P2P) or Source-to-Contract domain knowledge.
4+ years in a SaaS environment in Customer Success/Account Management.
Experience managing 10–20 enterprise accounts as a consultative partner.
Strong collaboration, interpersonal skills, and ability to influence stakeholders.
Organizational skills with strategic and tactical thinking.
Strong technical problem-solving abilities.
Excellent communication and presentation skills, with MS PowerPoint.
Proficiency using MS Excel to analyze and chart data.
Strong influencing & negotiation skills.
Team-player with positive attitude and reliable commitments.
Travel approximately 15–20%.

Responsibilities

Serve as a client executive advocate coordinating internal resources to reach client goals.
Be primary post-sales contact for onboarding, guidance, training, support, and account activities.
Cultivate executive relationships to reinforce strategic value of solutions.
Structure content and conduct business reviews with customer executives.
Establish long-term success roadmaps with regular milestones.
Monitor health indicators and take action to restore confidence.
Understand diverse portfolio and strengthen relationships through training and dialogue.
Deliver best practices and value-added guidance to customers.
Coordinate with product/delivery/support for enhancements and requests.
Promote product adoption and new functionality.