Senior Customer Success Manager — S2P/P2P Expert (Remote)

Corcentric; Virginia (MN); Remote; USD 100,000 - 135,000; Full time

Benefits offered by this job

Generous PTO

Medical insurance

401k with company match

Flexible work options

Job summary

Corcentric is seeking a Senior Customer Success Manager (CSM) to act as a trusted advisor, driving customer outcomes and ROI with our Source-to-Pay (S2P) and Procure-to-Pay (P2P) solutions. You will own post-sales activities, onboarding, and strategic guidance while nurturing executive relationships and ensuring ongoing platform adoption.

You will coordinate across product, delivery, and support teams to meet customer needs, develop success roadmaps, and drive value for a portfolio of enterprise

Qualifications

• Bachelor’s degree in business or relevant field (or equivalent experience).
• S2P or P2P domain knowledge and experience.
• Approximately 4+ years’ SaaS Customer Success or Account Management experience.
• Experience managing a concentrated portfolio of 10-20 enterprise accounts as a consultative partner.
• Exceptional collaboration and interpersonal skills, with ability to build relationships at all levels.
• Ability to travel approximately 15-20%.

Responsibilities

• Serve as a client executive advocate by coordinating internal resources to reach client goals and solve issues.
• Primary point of contact for post-sales activities including onboarding, guidance, and training.
• Cultivate executive relationships to reinforce the strategic value of solutions.
• Structure business reviews with customer executives to review milestones and value.

Education

Bachelor’s degree in business or relevant field

Job description

Corcentric is seeking a Senior Customer Success Manager (CSM) to act as a trusted advisor, driving customer outcomes and ROI with our Source-to-Pay (S2P) and Procure-to-Pay (P2P) solutions. You will own post-sales activities, onboarding, and strategic guidance while nurturing executive relationships and ensuring ongoing platform adoption.

You will coordinate across product, delivery, and support teams to meet customer needs, develop success roadmaps, and drive value for a portfolio of enterprise