Senior CSM - Mid Market & Enterprise (Remote)

GoGuardian

United States

Presencial

USD 105.000 - 135.000

Jornada completa

Hace 3 días

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Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) matching

Employee equity plan

Flexible time off

Paid holidays

Parental leave

Wellness days

Work from home funds

Descripción de la vacante

GoGuardian is seeking a Customer Success Manager for the West region, focusing on mid-market and enterprise accounts in the United States. You’ll own renewals, drive expansions, and develop strategic account plans to strengthen relationships and grow revenue.

The role emphasizes proactive onboarding, product adoption, and cross-functional collaboration with Sales to maximize long-term customer value. Based in the West region, you will monitor account health, forecast opportunities in Salesforce,

Formación

3+ years of experience in Customer Success, Account Management, or a client-facing role.
Deep understanding of GoGuardian’s product suite and how to align solutions to district needs.
Proficient in Salesforce to manage forecasts and build reports.

Responsabilidades

Own renewals and drive high account retention by managing relationships and securing contract renewals.
Identify and close expansion opportunities through upsell and cross-sell activities.
Guide customers through onboarding and product adoption to ensure successful implementation.