Remote CSM: Mid‑Market & Enterprise Growth

GoGuardian; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Remote-friendly environment

Paid holidays

Job summary

GoGuardian is seeking a Customer Success Manager to manage a portfolio of active accounts, drive renewals and expansions, and ensure customers realize maximum value from GoGuardian solutions. You will guide onboarding, monitor health, and partner with teams to deliver strategic growth for your region.

The role involves travel up to 30% and requires a proactive, customer-focused mindset with ARR objectives. Strong Salesforce skills and deep product knowledge are essential for success.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or a client-facing sales role.
• Strong understanding of GoGuardian’s product suite and ability to map solutions to district needs.
• Proficient in Salesforce with forecasting and reporting capabilities.

Responsibilities

• Drive renewals and account retention across assigned portfolios.
• Identify and execute expansion opportunities via upselling and cross-selling GoGuardian products.
• Guide customers through onboarding and ensure successful product adoption.
• Monitor customer health and intervene to mitigate churn risks.
• Collaborate with cross-functional teams to advocate for customer needs.

Skills

Customer Success

Account Management

Sales

GoGuardian product

Tools

Salesforce

Job description

GoGuardian is seeking a Customer Success Manager to manage a portfolio of active accounts, drive renewals and expansions, and ensure customers realize maximum value from GoGuardian solutions. You will guide onboarding, monitor health, and partner with teams to deliver strategic growth for your region.

The role involves travel up to 30% and requires a proactive, customer-focused mindset with ARR objectives. Strong Salesforce skills and deep product knowledge are essential for success.