Strategic CSM, Mid Market & Enterprise | Remote

TrulyHired; United States; A distancia; USD 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) matching

Employee equity plan

Flexible time off

Paid holidays

Parental leave

Wellness days

Work from home funds

Fertility & adoption reimbursement

Descripción de la vacante

GoGuardian is seeking a Customer Success Manager to manage mid-market and enterprise accounts in the Southeast. You will lead renewals, drive expansion, guide onboarding, and monitor health to mitigate churn, while collaborating with Sales and New Business Managers.

You'll own the customer journey, be the trusted advisor, manage a healthy Salesforce pipeline, and help clients maximize value from GoGuardian's platform with proactive support and strategic guidance. Travel up to 30% is expected.

Formación

• 3+ years of experience in Customer Success, Account Management, or a client-facing sales role.
• Ability to own renewals and expansion motions with ARR targets.
• Proven track record collaborating with cross-functional teams to achieve goals.

Responsabilidades

• Drive renewals and account retention by nurturing relationships and securing contract renewals.
• Identify and execute expansion opportunities through upsell and cross-sell.
• Guide customers through onboarding and product adoption for seamless transitions.
• Monitor customer health using usage data and analytics to forecast churn risks.
• Advocate for customers within GoGuardian and partner with Product and other teams.
• Maintain an accurate Salesforce pipeline and meet renewal/expansion quotas.
• Deliver exceptional customer experience with proactive support and guidance.
• Support strategic growth plans and seamless transitions from Sales to Customer Success.

Conocimientos

Customer success

Account management

Cross-functional collaboration

Renewals management

Herramientas

Salesforce

Descripción del empleo

GoGuardian is seeking a Customer Success Manager to manage mid-market and enterprise accounts in the Southeast. You will lead renewals, drive expansion, guide onboarding, and monitor health to mitigate churn, while collaborating with Sales and New Business Managers.

You'll own the customer journey, be the trusted advisor, manage a healthy Salesforce pipeline, and help clients maximize value from GoGuardian's platform with proactive support and strategic guidance. Travel up to 30% is expected.