Senior CSM: High-Value SMB Partnerships

DoorDash, Inc.; Los Angeles (CA); On-site; USD 82,000 - 150,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

wellness benefits

commuter benefits match

paid time off

paid sick leave

medical, dental, and vision benefits

11 paid holidays

disability and basic life insurance

mental health program

Job summary

DoorDash in the United States is seeking a Senior Customer Success Manager to drive strategic partnership, retention, and growth across a portfolio of high-value SMB customers. This high-touch role focuses on onboarding, adoption, renewal, and expansion, acting as a trusted advisor and partnering with Account Management to drive revenue growth.

You will leverage data to assess ROI, lead executive-level reviews, and influence cross-functional strategy to deliver measurable business outcomes for

Qualifications

• 5+ years of experience in Customer Success, Account Management, or similar customer-facing role.
• Experience managing a portfolio of customers with varying levels of complexity.
• Ability to influence outcomes through strong communication and business acumen.
• Data-driven with the ability to interpret performance metrics and translate insights.
• Highly organized with multiple priorities and attention to strategic objectives.

Responsibilities

• Own a high-value book of business with deep, high-touch engagement.
• Drive end-to-end customer outcomes from onboarding to renewal and growth.
• Lead high-impact account strategies and business reviews with senior stakeholders.
• Act as a trusted advisor to key decision-makers and drive long-term success.
• Collaborate with Account Management to drive expansion opportunities.
• Leverage data to identify risks and opportunities and make data-informed recommendations.
• Surface portfolio insights to inform product, go-to-market, and customer experience.

Skills

Customer Success

Account Management

Portfolio Management

Data-driven

Communication

Strategic Influence

Job description

DoorDash in the United States is seeking a Senior Customer Success Manager to drive strategic partnership, retention, and growth across a portfolio of high-value SMB customers. This high-touch role focuses on onboarding, adoption, renewal, and expansion, acting as a trusted advisor and partnering with Account Management to drive revenue growth.

You will leverage data to assess ROI, lead executive-level reviews, and influence cross-functional strategy to deliver measurable business outcomes for