SMB Partnerships & Retention Manager

DoorDash High Volume; United States; Remote; USD 144,000 - 212,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks paid parental leave

Wellness benefits

Commuter benefits match

Paid time off & paid sick leave

Medical, dental, and vision benefits

11 paid holidays

Disability and basic life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash is seeking a Manager, SMB Business Development - Retention to lead strategic partnership moments with our restaurant partners. You will own interventions that drive retention and exclusivity, execute high-stakes deal strategies, and mentor four direct reports to elevate performance.

You will partner with cross-functional teams, including Account Management, Strategic Finance, and Legal, to optimize retention and partner value across the lifecycle.

Qualifications

• 6+ years of experience in restaurant partnerships, business development, or enterprise account management.
• Proven ability to structure and close high-value deals at pivotal moments.
• Experience managing and developing a team of high performers.
• Ability to leverage data and analytics to inform decision-making and strategy.
• Experience working across multiple teams to drive business outcomes.
• Proven creative problem-solving to ideate and execute impactful projects.

Responsibilities

• Own Key Partnership Moments – drive engagement at critical phases such as renewals and exclusivity negotiations.
• Lead a High-Performing Team – manage and develop four direct reports, fostering growth and performance.
• Drive Strategic Initiatives – lead retention strategy, renewals, upsells, churn mitigation and deal optimization.
• Execute Competitive Strategies – develop strategies in response to market dynamics and competitor moves.
• Work Cross-Functionally – partner with Account Management, Strategic Finance, Selection, US Local Markets, and Legal.

Skills

Strategic account management

Negotiation

People leadership

Data-driven

Cross-functional collaboration

Creative problem solving

Job description

DoorDash is seeking a Manager, SMB Business Development - Retention to lead strategic partnership moments with our restaurant partners. You will own interventions that drive retention and exclusivity, execute high-stakes deal strategies, and mentor four direct reports to elevate performance.

You will partner with cross-functional teams, including Account Management, Strategic Finance, and Legal, to optimize retention and partner value across the lifecycle.