Senior CSM, EMEA - Remote

usemultiplier.com; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

usemultiplier.com is seeking a Senior Customer Success Manager for our named accounts across Europe, the Middle East, and Africa. You will design consultative solutions to meet customers' talent and business goals and drive expansion across the portfolio.

You will collaborate with Sales, Product, and Operations to ensure top-tier customer outcomes, retention, and revenue growth while contributing to our product roadmap and strategy.

Qualifications

• 4-10 years of customer-facing experience in B2B SaaS or HR to understand industry complexities.
• 2-3 years in a Customer Success/Account Management role with upsell opportunities.
• Track record of overachieving goals in prior roles within the last 3 years.
• People-first and growth mindset to develop relationships and drive growth.
• Experience thriving in a fast-growth startup and adapting to change.
• Ability to work independently and collaborate with cross-functional teams.
• Knowledge of value-based selling to drive revenue and retention.
• Discipline in account planning, forecasting, and quota attainment.
• Experience in building and nurturing customer relationships to meet business goals.
• Excellent communication and writing skills to convey complex topics clearly.

Responsibilities

• Build trusted relationships with named accounts through consultative solutioning to achieve talent and business objectives.
• Partner with Sales, Product, Operations, and Engineering to deliver the best customer experience and drive growth.
• Represent customer needs to the Product team and help shape the product roadmap.
• Drive customer satisfaction, retention, and growth across a portfolio of accounts.
• Be customer-obsessed and actively communicate with stakeholders to inform roadmap decisions.
• Stay organized and detail-oriented to manage a large book of business.
• Remain positive, self-motivated, and resilient in a high-growth setting.
• Leverage prior CS/HR SaaS experience to contribute to product roadmap.

Skills

Customer-facing

B2B SaaS

Account Management

Upsell & cross-sell

Growth mindset

Independent problem solving

Value-based selling

Forecasting & quota attainment

Cross-functional collaboration

Customer relationship building

Education

Bachelor's degree or equivalent

Job description

usemultiplier.com is seeking a Senior Customer Success Manager for our named accounts across Europe, the Middle East, and Africa. You will design consultative solutions to meet customers' talent and business goals and drive expansion across the portfolio.

You will collaborate with Sales, Product, and Operations to ensure top-tier customer outcomes, retention, and revenue growth while contributing to our product roadmap and strategy.