Senior AI-Driven Customer Success Manager

Thrive Global Holdings, Inc.; United States; Remote; USD 125,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) program with company match

Paid time-off programs including Thrive Time

Job summary

Thrive Global Holdings, Inc. is looking for a Senior Customer Success Manager in the United States to ensure clients achieve success with Thrive's technology solutions. You will manage customer relationships, deliver meaningful outcomes, and use AI to enhance engagement.

The ideal candidate should have at least 5 years of experience in customer success, excellent communication skills, and a passion for improving organizational well-being. A generous compensation package is offered, including unique benefits like paid time-off programs.

Qualifications

• 5+ years of experience in customer success or account management.
• Experience managing contracts ranging from $100K to $5M.
• Strong ability to develop customer narratives and communication materials.

Responsibilities

• Manage and grow client relationships with a defined portfolio.
• Prepare for executive meetings through data synthesis and AI-assisted tools.
• Translate product updates into client-ready materials.

Skills

Customer relationship management

AI utilization

Complex account management

Effective communication

Problem-solving mindset

Job description

Thrive Global Holdings, Inc. is looking for a Senior Customer Success Manager in the United States to ensure clients achieve success with Thrive's technology solutions. You will manage customer relationships, deliver meaningful outcomes, and use AI to enhance engagement.

The ideal candidate should have at least 5 years of experience in customer success, excellent communication skills, and a passion for improving organizational well-being. A generous compensation package is offered, including unique benefits like paid time-off programs.