AI-Powered Enterprise CSM: Renewals & Growth

Thrive Global Careers; United States; Remote; USD 125,000 - 150,000; Full time

Benefits offered by this job

Mission-driven impact

Career growth

Human-centric culture

Competitive compensation

Health & financial benefits

Thrive Time

Job summary

Thrive Global Careers is seeking a Senior Customer Success Manager to own a portfolio of five to seven enterprise accounts, guiding delivery, adoption, renewals, and growth. This is a high-touch model where AI elevates every interaction, from executive prep to renewal strategy.

You will build executive relationships, craft industry narratives, lead QBRs and expansion proposals, detect churn risk early, and forecast renewals with Sales while aligning with Product, Marketing, and Leadership.

Qualifications

• BA/BS degree or relevant work experience.
• 7-10+ years in customer success, ideally with two or more at a SaaS technology company.
• Owned renewals, retention, or expansion on a small book of enterprise accounts, with deal sizes in the $100K to $5M range.
• Hands-on use of AI in your actual workflow and the judgment to evaluate/refine outputs.
• Strong executive communication and ability to engage senior stakeholders.
• US-based and eligible to work in the US, comfortable working Eastern hours.

Responsibilities

• Defined portfolio of enterprise customers across the lifecycle, including the renewal and expansion number.
• Executive relationships, using AI to prepare: synthesizing stakeholder context, priorities, the recommended narrative, and likely questions so you walk into every high-stakes meeting calibrated.
• Client-ready storytelling: translating Thrive research, product updates, and data into industry-specific narratives, with AI sharpening the translation.
• Executive-ready QBRs, renewal decks, and expansion proposals grounded in usage data and business impact.
• Early detection of churn risk and expansion opportunity, bringing recommended actions rather than flags.
• Renewal and expansion forecasting with Sales, and cross-functional delivery with Product, Marketing, and Leadership.

Skills

AI in workflow

Executive communication

Renewals/expansion ownership

SaaS CS experience

US work eligibility

Education

BA/BS degree or relevant work experience

Job description

Thrive Global Careers is seeking a Senior Customer Success Manager to own a portfolio of five to seven enterprise accounts, guiding delivery, adoption, renewals, and growth. This is a high-touch model where AI elevates every interaction, from executive prep to renewal strategy.

You will build executive relationships, craft industry narratives, lead QBRs and expansion proposals, detect churn risk early, and forecast renewals with Sales while aligning with Product, Marketing, and Leadership.