Senior Customer Success Manager

Spring Health; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Spring Health is seeking a Senior Customer Success Manager to own an enterprise portfolio in a fully remote role, reporting to the Associate Director of Customer Success.

You will translate customer goals into strategic success plans, build relationships with executive buyers and stakeholders, and guide renewals and adoption across the health benefits landscape.

Travel for customer meetings and internal events is expected at about 15%.

Responsibilities

• Understand each customer's business model, workforce, goals, and benefits environment, and priorities;
• Translate priorities into clear strategic account and success plans, then execute against them.
• Map and build relationships across customer and consultant stakeholders, including executive buyers.
• Establish trust, manage account health and risk, and guide relationships through leadership, organizational and priority changes.
• Apply strong product, mental health and benefits landscape knowledge to recommend solutions that fit customer needs.
• Stay current on product and market developments and adapt recommendations.

Job description

Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. This is a full-time Senior Customer Success Manager role reporting to the Associate Director of Customer Success. The role is fully remote and owns an enterprise portfolio, building relationships with customer and consultant stakeholders while demonstrating the value of each customer's mental health solution. Travel for customer meetings and internal events is expected at approximately 15%.

What you'll do:

• Understand each customer's business model, workforce, goals, and benefits environment, and priorities;
• Translate priorities into clear strategic account and success plans, then execute against them.
• Map and build relationships across customer and consultant stakeholders, including executive buyers.
• Establish trust, manage account health and risk, and guide relationships through leadership, organizational and priority changes.
• Apply strong product, mental health and benefits landscape knowledge to recommend solutions that fit customer needs.
• Stay current on product and market developments and adapt recomme