Senior CS Manager - Remote, Equity, AI-Driven Growth

DataGrail; San Francisco (CA); On-site; USD 180,000 - 210,000; Full time

Benefits offered by this job

Health insurance

401k savings plan

Flexible time off

Remote-first working environment

Work from home stipend

Job summary

DataGrail is seeking a Senior Manager, Customer Success who will lead and develop a team of Customer Success Managers (CSMs) in San Francisco. The role focuses on ensuring high performance in renewal rates while directly coaching customers and CSMs.

The ideal candidate should have experience in a SaaS environment and strong coaching instincts, allowing them to manage effectively while engaging with data and customer interactions.

Competitive compensation includes health benefits, equity, and a flexible working environment.

Qualifications

• Proven track record of owning and improving renewal rates and retention metrics.
• You develop people, not just manage them.
• Act on trends before they become problems.
• Engage credibly on complex customer and product questions.

Responsibilities

• Lead, coach, and develop a team of CSMs across all customer segments.
• Own the team’s renewal performance.
• Build and maintain deep knowledge of every account.
• Drive AI adoption across the CS team.

Skills

Experience leading customer success teams in a fast-moving SaaS environment

Strong coaching instincts

Comfort managing with data

Technical fluency

Experience driving AI adoption

Ability to build trust quickly

Strong cross-functional instincts

Comfort in fast-moving environments

Job description

DataGrail is seeking a Senior Manager, Customer Success who will lead and develop a team of Customer Success Managers (CSMs) in San Francisco. The role focuses on ensuring high performance in renewal rates while directly coaching customers and CSMs.

The ideal candidate should have experience in a SaaS environment and strong coaching instincts, allowing them to manage effectively while engaging with data and customer interactions.

Competitive compensation includes health benefits, equity, and a flexible working environment.