Senior CS Operations Leader — Remote, Data-Driven Impact

Weka; Campbell, Northern (CA, KY); Hybrid; USD 160,000 - 210,000; Full time

Job summary

WEKA is seeking a Senior Customer Success Operations Manager to drive operational change across CS. You’ll own end-to-end projects, design playbooks, build tools, and translate data into scalable actions in a fast-moving environment.

You’ll collaborate with Data Eng, BI, Finance, RevOps, Product, and Sales to ensure actionable, accurate CS data and processes that scale with company growth.

Qualifications

• 5+ years in CS Operations, Revenue Operations, or a similar role in a B2B SaaS or enterprise tech company.
• Own and deliver operational projects end-to-end, building processes and tools that act on data.
• Strong Salesforce reporting and data model navigation; experience with BI tools and data warehouses.
• Advanced Excel/Google Sheets; comfortable with structured data across multiple systems.
• Experience designing playbooks, workflows, or SOPs for customer-facing teams.
• Strong communication to translate data into clear recommendations for technical and non-technical stakeholders.
• Self-directed with high autonomy in a fast-paced, resource-constrained environment.

Responsibilities

• Lead CS operational projects end-to-end from scoping to implementation and iteration.
• Build internal tools, dashboards, and reporting for real-time visibility into health and renewal risk.
• Design and operationalize CS playbooks for key motions like outreach, renewal prep, and risk intervention.
• Partner with Data Engineering, BI, Finance, RevOps, Product, and Sales to ensure data infrastructure is accurate.
• Define CS processes and workflows, identify gaps, and drive measurable improvements.
• Support health scoring and segmentation models; refine signals and calibration for proactive engagement.
• Translate complex data into leadership-ready narratives for QBRs and board metrics.

Skills

CS Operations

Revenue Ops

Cross-functional collaboration

Data storytelling

Autonomy

Tools

Salesforce

Snowflake

Looker

Tableau

Excel

Job description

WEKA is seeking a Senior Customer Success Operations Manager to drive operational change across CS. You’ll own end-to-end projects, design playbooks, build tools, and translate data into scalable actions in a fast-moving environment.

You’ll collaborate with Data Eng, BI, Finance, RevOps, Product, and Sales to ensure actionable, accurate CS data and processes that scale with company growth.