Senior CS Ops Manager — Scale Programs & Impact (Equity)

AlphaSense; United States; Remote; USD 177,000 - 195,000; Full time

Job summary

AlphaSense seeks a Senior Manager, Customer Success Operations to lead the Revenue Operations agenda, translating strategic CS programs into scalable, repeatable motions and partnering with CS leadership on design, governance, and metrics.

You will manage a Senior Analyst, own QBRs, ensure data integrity, and collaborate with Product, Sales, Support, Finance and BI to drive high-visibility outcomes across a growing customer base.

Qualifications

• 8+ years in a Revenue organization with CS focus.
• Previous people management experience required.
• Experience owning CS systems (Salesforce, Gainsight, Clari, Tableau) or evaluating new tools.
• Strong project management skills and execution in ambiguous programs.
• Translate CS metrics (NRR, GRR, usage KPIs) into strategic insights.

Responsibilities

• Domain expertise across CS, AM, and GTM functions.
• Define and scale operating model, cadence, governance.
• Set framework for CS metrics and executive reporting.
• Identify opportunities across CS tool strategy and invest priorities.
• Act as senior escalation point for operational issues.
• Own QBR process end-to-end with templates.
• Collaborate with CS, Product, Sales, Support, Finance, BI.
• Decide programs to scale and build playbooks.
• Partner on KPI trackers and dashboards.
• Ensure data integrity and governance in CS reporting.
• Manage and develop Senior Analyst.

Skills

Revenue operations

People management

Program management

Cross-functional collaboration

Tools

Salesforce

Gainsight

Clari

Tableau

Job description

AlphaSense seeks a Senior Manager, Customer Success Operations to lead the Revenue Operations agenda, translating strategic CS programs into scalable, repeatable motions and partnering with CS leadership on design, governance, and metrics.

You will manage a Senior Analyst, own QBRs, ensure data integrity, and collaborate with Product, Sales, Support, Finance and BI to drive high-visibility outcomes across a growing customer base.