RevOps Strategy Lead — CS & Implementation

Lever, Inc.; Northern (KY); Hybrid; USD 155,000 - 180,000; Full time

Job summary

HighLevel, a remote-first AI-powered business operating system, seeks a seasoned RevOps leader to align Implementation, Customer Success, and GTM strategy, shaping scalable processes across the organization.

You will architect KPI blueprints, own forecasting, and build data-driven decision-support across senior leadership, driving retention and expansion in a fast-growing SaaS environment.

Qualifications

• 10+ years of revenue operations or GTM strategy experience.
• MBA or top-tier management consulting background.
• Proven track record building scalable Success Operations frameworks.
• Experience aligning Exec-level stakeholders with data-driven insights.
• SaaS post-sale environment expertise including PLG or hybrid models.

Responsibilities

• Partner with CS and Implementations leadership to align strategy and planning.
• Lead forecasting and budgeting discussions across CS org.
• Develop KPI frameworks and measurement infrastructure.
• Build analytics linking CS activity to outcomes and revenue.
• Own the RevOps relationship with CS tooling and data integrity.
• Prepare and present quarterly business reviews to leadership.

Skills

Analytical skills

Strategic thinker

Influence leaders

Customer platforms

Proactive mindset

People leadership

Ambiguity tolerance

Education

MBA (Tier-1)

Management consulting background

Tools

Freshdesk

Zendesk

Gainsight

Salesforce Service Cloud

Job description

HighLevel, a remote-first AI-powered business operating system, seeks a seasoned RevOps leader to align Implementation, Customer Success, and GTM strategy, shaping scalable processes across the organization.

You will architect KPI blueprints, own forecasting, and build data-driven decision-support across senior leadership, driving retention and expansion in a fast-growing SaaS environment.