CS Operations Architect: Data-Driven Success Platform

TENEX.AI; Kansas City (MO); Hybrid; USD 120,000 - 165,000; Full time

Benefits offered by this job

Hybrid work schedule

Relocation package

Job summary

TENEX.AI is seeking a Manager, Customer Success Operations to own the data, tooling, voice-of-customer signals, and operating cadence that let post‑sales teams run on facts rather than anecdotes. You will define requirements, build or configure the system, roll it out, and own it in production to support CS, RevOps, Finance, FDE, and SOC delivery.

This role is cross‑functional and foundational: you’ll own reporting, health scoring, VOC programs, CS communications, renewals planning, and the

Qualifications

• 5+ years in CS Ops, RevOps, or CS analytics in a B2B SaaS or managed‑services environment.
• A track record of owning a CS platform from evaluation through steady‑state administration.
• Experience building operational infrastructure at scale in a growing organization.

Responsibilities

• Own reporting across post‑sales org and deliver one source of truth.
• Define metrics, build dashboards, roll out reports and executive data packs.
• Manage CS platform end‑to‑end (e.g., Gainsight/Velaris/Planhat).
• Own Salesforce CS data model and data quality with RevOps support.
• Develop health scoring model and automate its updates.
• Lead VOC programs (CSAT/NPS) and close‑the‑loop processes.
• Oversee customer communications infrastructure and renewal cadence.

Skills

CS analytics

Dashboards

Salesforce data

BI tooling

Tools

Gainsight

Velaris

Planhat

ChurnZero

Job description

TENEX.AI is seeking a Manager, Customer Success Operations to own the data, tooling, voice-of-customer signals, and operating cadence that let post‑sales teams run on facts rather than anecdotes. You will define requirements, build or configure the system, roll it out, and own it in production to support CS, RevOps, Finance, FDE, and SOC delivery.

This role is cross‑functional and foundational: you’ll own reporting, health scoring, VOC programs, CS communications, renewals planning, and the