Senior CS Ops Leader - Scale Customer Success & Automation

WEKA; Campbell (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

WEKA is seeking a Senior CS Operations Manager in Campbell, CA to drive customer success operations, owning end-to-end projects, building playbooks, tools, and processes with autonomy in a fast-moving environment.

You will partner with Data Eng, BI, Finance, RevOps, Product, and Sales to ensure CS data infrastructure is accurate and actionable, improving workflows, health scoring, and proactive risk interventions.

Qualifications

• 5+ years in CS Operations, Revenue Operations, Business Operations, or a similar role in a B2B SaaS or enterprise technology company.
• Proven track record of owning and delivering operational projects end-to-end, not just analyzing data but building the processes and tools that act on it.
• Strong proficiency with Salesforce (reporting, dashboards, data model navigation) and experience working with BI tools and data warehouses (e.g., Snowflake, Looker, Tableau).
• Advanced Excel/Google Sheets skills and comfort working with structured data across multiple systems.
• Experience designing and operationalizing playbooks, workflows, or standard operating procedures for customer-facing teams.
• Strong communication skills - able to translate data into clear recommendations for both technical and non-technical stakeholders.
• Self-directed and comfortable operating with high autonomy in a fast-paced, resource-constrained environment.

Responsibilities

• Own and deliver CS operational projects end-to-end—from scoping and design through implementation and iteration—including playbooks, workflows, and automation that improve how Customer Success operates at scale.
• Build and maintain internal tools, dashboards, and reporting that give CS leadership real-time visibility into customer health, renewal risk, and operational performance.
• Design and operationalize CS playbooks for key motions such as over-usage outreach, churn off-boarding, renewal preparation, and proactive risk intervention.
• Partner cross-functionally with Data Engineering, BI, Finance, RevOps, Product, and Sales to ensure CS data infrastructure is accurate, connected, and actionable.
• Define and improve CS processes and operational workflows, identifying gaps and inefficiencies and driving measurable improvements in execution speed and consistency.
• Support customer health scoring and segmentation models, helping refine the signals, thresholds, and calibration that drive proactive CS engagement.
• Translate complex data into clear narratives for leadership, including QBR contributions, board-level retention metrics, and ad-hoc strategic analyses.

Skills

Salesforce

BI tools

Excel/Sheets

playbooks

communication

autonomy

Tools

Salesforce

Snowflake

Looker

Tableau

Job description

WEKA is seeking a Senior CS Operations Manager in Campbell, CA to drive customer success operations, owning end-to-end projects, building playbooks, tools, and processes with autonomy in a fast-moving environment.

You will partner with Data Eng, BI, Finance, RevOps, Product, and Sales to ensure CS data infrastructure is accurate and actionable, improving workflows, health scoring, and proactive risk interventions.