Senior CS Transformation & AI Innovator — Remote

Seismic; Northern (KY); Hybrid; USD 123,000 - 212,000; Full time

Job summary

Seismic is seeking a Sr. Customer Success Transformation & AI Innovation Manager to accelerate the next generation of Customer Success.

The role blends CS transformation, technology, data, and AI to simplify work, improve decision-making, and scale proactive customer engagement across CS, Product, Engineering, Data, and Operations. You will prototype AI-enabled workflows, drive adoption, and partner with cross-functional teams to deliver measurable business impact in an AI-enabled CS operating

Qualifications

• 6+ years of experience across Customer Success, SaaS, GTM transformation, technology strategy, product, AI/automation, or related disciplines.

Responsibilities

• Partner with CS leadership to translate the future-state vision for Customer Success into clear initiatives, workstreams, and execution plans.

Skills

Customer Success

SaaS

GTM transformation

AI/automation

Cross-functional influence

Strategy-to-execution

Prototype AI workflows

Systems thinking

Tools

Salesforce

Gainsight

BI platforms

Workflow automation

Job description

Seismic is seeking a Sr. Customer Success Transformation & AI Innovation Manager to accelerate the next generation of Customer Success.

The role blends CS transformation, technology, data, and AI to simplify work, improve decision-making, and scale proactive customer engagement across CS, Product, Engineering, Data, and Operations. You will prototype AI-enabled workflows, drive adoption, and partner with cross-functional teams to deliver measurable business impact in an AI-enabled CS operating