Senior Manager, CRM Engineering & Administration

Bristol-Myers Squibb; Princeton (NJ); On-site; USD 150,000 - 200,000; Full time

Job summary

Bristol Myers Squibb is seeking a Senior Manager to lead the Administration & Development stream of CRM Engineering - Field Enablement in the US. You will drive AI-powered design and development across Veeva CRM ecosystem, focusing on UIX, platform administration, and custom development using Java SDK and scripting languages.

This role requires defining the long-term CRM engineering vision, championing AI-first automation, and collaborating with global leads, vendors, and product owners to

Qualifications

• Senior Manager leading Administration & Development within CRM Engineering - Field Enablement.
• End-to-end design, administration, customization, and AI-powered development across Veeva Vault CRM ecosystem.
• Focus on UIX, platform administration, and custom development using Java SDK and scripting languages.

Responsibilities

• Define and lead AI-powered Engineering & Development across CRM & EM capabilities.
• Champion an AI-first engineering mindset with LLM-augmented workflows.
• Drive platform simplification and intelligent automation programs.
• Lead AI experiments and enterprise pilots within CRM workflows.
• Establish AI governance and responsible AI frameworks within CRM engineering.
• Lead UIX strategy for Veeva CRM field-facing interfaces and architecture.
• Lead CRM environment strategy (sandbox, UAT, staging, production).
• Lead custom development initiatives and integration solutions.
• Drive CI/CD adoption and DevOps best practices.

Skills

AI mindset

Leadership

Cross-functional collaboration

Education

Bachelor's degree in a relevant field

Tools

Veeva CRM

MyInsights/X-Pages

Java SDK

Groovy

JavaScript

HTML5

CSS3

REST APIs

CI/CD

Job description

At Bristol Myers Squibb, our employees often ask, "Who are you working for?"-a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Summary

This position is a Senior Manager role leading the Administration & Development stream within BMS's CRM Engineering - Field Enablement organization. Primary Technical Lead driving end-to-end design, administration, customization, and AI-powered development across the Veeva / Vault CRM ecosystem - with deep specialization in User Experience Layer Design, platform administration, and custom development using MyInsights/X-Pages, Java SDK, scripting languages, and CRM-native development frameworks. This role also needs to excel defining the long-term CRM engineering vision and championing an AI-first, intelligent automation-led, and value-driven engineering culture that drives continuous innovation, simplification to transform commercial field operations, unlock measurable business value and accelerated business outcomes. The role is US-based with extensive regular collaboration across global leads, developers, cross-matrix teams, business stakeholders, vendors, and product owners.

Key Responsibilities

• Define and lead the AI-powered Engineering & Development across the CRM & EM capabilities - identifying and delivering AI-enabled solutions that create measurable business value, reduce manual effort, and elevate the intelligence of commercial field tools - embedded within Veeva CRM UIX layers.
• Champion an AI-first engineering mindset - embedding AI coding assistants, LLM-augmented development workflows, and automated testing into day-to-day engineering practice to accelerate delivery and raise code quality.
• Drive platform simplification and intelligent automation programs - rationalizing legacy configurations, eliminating high-effort manual workflows through AI-driven orchestration, and replacing complexity with elegant, automated, and scalable solutions.
• Lead agentic AI experiments and enterprise pilots - designing AI agents that autonomously manage CRM workflows, enrich data, route actions, and surface intelligent field recommendations via CRM APIs and third-party data sources.
• Establish AI governance and responsible AI frameworks within CRM engineering - ensuring all AI solutions comply with BMS AI policies, data privacy regulations, explainability standards, and validated systems requirements.
• Lead the end-to-end UIX strategy for Veeva CRM field-facing interfaces - including rep/manager screens, MyInsights/X-Pages, and embedded dashboards - and lead their architecture and development using HTML5, CSS3, JavaScript (ES6+), Veeva JavaScript SDK, and Java SDK.
• Define and enforce UIX design standards, component libraries, and reusable UI patterns across the global CRM engineering team to ensure consistency, accessibility, and scalability.
• Lead all aspects of Veeva CRM & EM platform administration - user/territory management, security models, profiles, permission sets, role hierarchies, object configurations, workflow rules, approval processes, automation triggers, SSO, reporting/dashboard infrastructure, and data loading operations.
• Govern CRM environment strategy - sandbox, UAT, staging, and production - with disciplined promotion workflows, configuration trackers, and change management controls aligned to validated systems standards.
• Lead custom development initiatives using Java SDK, scripting languages (Groovy, JavaScript, Shell), and Veeva-native frameworks - delivering controllers, SDK-based logic layers, event handlers, background services, integration connectors, and a governed reusable code library.
• Collaborate to design & implement CRM integration solutions - RESTful/SOAP APIs, middleware connectors, event-driven pipelines, and batch data exchange workflows - connecting Veeva CRM with MDM, ERP, AI/ML services, Veeva Vault, and Salesforce.
• Drive CI/CD adoption and DevOps best practices - automated deployment pipelines, environment promotion workflows, code reviews, Git-based version control, coding standards enforcement, and GxP/GCP-compliant release automation.
• Lead innovation forums, hackathons, and technology showcases - fostering a culture of curiosity, experimentation, and breakthrough thinking across onshore, nearshore, and offshore engineering communities.
• Set the technical vision and engineering roadmap for the CRM & EM Administration and Development stream - aligning platform capabilities, custom development priorities, and AI/automation investments with BMS's commercial IT strategy.
• Prototype and demonstrate new CRM, EM and AI capabilities -