Senior CRM Architect — AI-Driven, CPQ & Revenue Ops

Eve

San Francisco (CA)

Hybrid

USD 185,000 - 225,000

Full time

3 days ago

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Benefits offered by this job

Competitive Salary

401(k) Program with Employer Matching

Health, Dental, Vision and Life

Disability Insurance

Commuter Benefits

Autonomous Work Environment

Workplace Setup Reimbursement

Telecomm Stipend

Flexible Time Off

Quarterly Team Gatherings

In office Perks

Job summary

Eve is redefining legal technology for plaintiff law firms and is hiring a Senior CRM Solutions Architect to own and evolve our CRM and related revenue tools. You will shape business requests into scalable solutions—from configuration and workflow automation to custom code and integrations—with autonomy to design and deliver while maintaining health and extensibility.

The role emphasizes agentic workflows, AI-assisted automation, and strong governance as we scale revenue operations.

Qualifications

Significant hands-on experience administering, configuring and developing enterprise CRM solutions, with strong grounding in data architecture, workflow automation, permissions and governance.
Experience as a senior CRM product owner, business systems architect or administrator, with a service mindset toward internal customers.
Strong experience with APIs, integrations, data migration and system interoperability.

Responsibilities

Act as product owner of the CRM backlog, working with stakeholders to prioritize requests and deliver enhancements that make our revenue teams faster.
Manage change to our systems with agentic-forward workflows, using AI to build, test, document and deploy changes and to automate the ongoing maintenance and monitoring that keep our systems reliable.
Write and maintain custom code for the CRM, and design and build reliable integrations between the CRM and connected tools such as our CPQ, enrichment systems, all built to be tested, maintainable and easy to extend.
Become the dependable first call for CRM needs, resolving issues quickly with clear turnaround expectations and a visible request queue, and turning recurring issues into lasting fixes.
Keep revenue data accurate and trustworthy through sound data model standards, access controls, validation and monitoring.
Improve the quality of what is already built, reducing technical debt across our CRM and CPQ implementations so future changes are faster and safer.
Document solutions, configuration, code and procedures so our systems are easy to support and hand off, and, if the business ever decides to move platforms, provide the technical expertise and hands-on execution to do it well.