Strategic Enterprise Client Success Lead

Eve; Oregon; Híbrido; USD 150.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary & Equity

401(k) Program with Employer Matching

Health, Dental, Vision and Life Ins.

Short Term and Long Term Disability

Commuter Benefits

Autonomous Work Environment

Workplace Setup Reimbursement

Telecomm Stipend

Flexible Time Off (FTO) + Holidays

Quarterly Team Gatherings

In office Perks

Descripción de la vacante

Eve is redefining legal technology for plaintiff law firms and seeks a Customer Success leader to drive adoption, retention, and growth across enterprise clients. You will work with firms to understand needs, demonstrate ROI, and upsell where appropriate, while guiding product feedback to shape roadmaps.

This role requires legal tech expertise, strong analytics, and the ability to travel for client visits and industry events. Join a fast-growing, AI-native company backed by top investors.

Formación

• Knowledge of law firm operations and trends in the legal tech space.
• Ability to explain complex concepts to non-technical professionals.
• Strong analytics skills using legal metrics.

Responsabilidades

• Drive client success and growth among law firm clients with high adoption and retention.
• Onboard client teams within 90 days.
• Maximize product utilization and feature adoption across cases.
• Generate ROI case studies and develop new product use cases.
• Provide client feedback to inform product roadmap.

Conocimientos

Legal industry expertise

Technical proficiency

Data analysis & reporting

Project management

Communication

Problem solving

Networking & industry engagement

Descripción del empleo

Eve is redefining legal technology for plaintiff law firms and seeks a Customer Success leader to drive adoption, retention, and growth across enterprise clients. You will work with firms to understand needs, demonstrate ROI, and upsell where appropriate, while guiding product feedback to shape roadmaps.

This role requires legal tech expertise, strong analytics, and the ability to travel for client visits and industry events. Join a fast-growing, AI-native company backed by top investors.