Client Success Lead, AI-Powered Legal Tech

Eve; United States; Teletrabalho; USD 120 000 - 165 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary & Equity

401(k) Program with Employer Matching

Health, Dental, Vision and Life Ins.

Short Term and Long Term Disability

Commuter Benefits*

Autonomous Work Environment

Workplace Setup Reimbursement

Telecomm Stipend

Flexible Time Off (FTO) + Holidays

Quarterly Team Gatherings

In office Perks*

Resumo da oferta

Eve is redefining legal technology for plaintiff law firms. We are hiring a Client Success role to drive adoption, retention and growth across Eve’s solutions, with onboarding done within 90 days and high client satisfaction.

The role emphasizes data-driven insights, proactive engagement, and collaboration with product teams. Ideal candidates bring deep knowledge of legal tech, strong communication, and a track record of managing large books of business in fast-paced environments.

Qualificações

• Knowledge of law firm operations, compliance, and current legal sector trends.
• Ability to explain complex legal-tech concepts to non-technical stakeholders.
• Strong analytical skills with expertise in legal-specific metrics and reporting.
• Excellent project coordination and communication skills with a consultative approach.
• Creative problem-solver with ability to manage multiple accounts across practice areas.

Responsabilidades

• Drive client success and growth with high adoption, retention, and expansion.
• Onboard clients at firms using Eve within 90 days.
• Maximize product utilization and feature adoption among clients.
• Generate 5+ annual case studies on ROI and 3+ new product use cases.
• Provide client feedback to inform product roadmap.
• Maintain 90%+ retention through proactive engagement and support.

Conhecimentos

Legal industry expertise

Technical proficiency

Data analysis & reporting

Project management

Communication

Networking & industry engagement

Descrição da oferta de emprego

Eve is redefining legal technology for plaintiff law firms. We are hiring a Client Success role to drive adoption, retention and growth across Eve’s solutions, with onboarding done within 90 days and high client satisfaction.

The role emphasizes data-driven insights, proactive engagement, and collaboration with product teams. Ideal candidates bring deep knowledge of legal tech, strong communication, and a track record of managing large books of business in fast-paced environments.