Senior CRM Solutions Architect

Eve; San Francisco (CA); Hybrid; USD 185,000 - 225,000; Full time

Benefits offered by this job

Competitive Salary

401(k) Program with Employer Matching

Health, Dental, Vision and Life

Disability Insurance

Commuter Benefits

Autonomous Work Environment

Workplace Setup Reimbursement

Telecomm Stipend

Flexible Time Off

Quarterly Team Gatherings

In office Perks

Job summary

Eve is redefining legal technology for plaintiff law firms and is hiring a Senior CRM Solutions Architect to own and evolve our CRM and related revenue tools. You will shape business requests into scalable solutions—from configuration and workflow automation to custom code and integrations—with autonomy to design and deliver while maintaining health and extensibility.

The role emphasizes agentic workflows, AI-assisted automation, and strong governance as we scale revenue operations.

Qualifications

• Significant hands-on experience administering, configuring and developing enterprise CRM solutions, with strong grounding in data architecture, workflow automation, permissions and governance.
• Experience as a senior CRM product owner, business systems architect or administrator, with a service mindset toward internal customers.
• Strong experience with APIs, integrations, data migration and system interoperability.

Responsibilities

• Act as product owner of the CRM backlog, working with stakeholders to prioritize requests and deliver enhancements that make our revenue teams faster.
• Manage change to our systems with agentic-forward workflows, using AI to build, test, document and deploy changes and to automate the ongoing maintenance and monitoring that keep our systems reliable.
• Write and maintain custom code for the CRM, and design and build reliable integrations between the CRM and connected tools such as our CPQ, enrichment systems, all built to be tested, maintainable and easy to extend.
• Become the dependable first call for CRM needs, resolving issues quickly with clear turnaround expectations and a visible request queue, and turning recurring issues into lasting fixes.
• Keep revenue data accurate and trustworthy through sound data model standards, access controls, validation and monitoring.
• Improve the quality of what is already built, reducing technical debt across our CRM and CPQ implementations so future changes are faster and safer.
• Document solutions, configuration, code and procedures so our systems are easy to support and hand off, and, if the business ever decides to move platforms, provide the technical expertise and hands-on execution to do it well.

Skills

CRM administration

Data architecture

Workflow automation

APIs & integrations

CPQ knowledge

AI agent usage

Documentation & troubleshooting

Tools

CPQ tools

CRM platform tooling

Job description

About Eve

Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI‑Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong.

Product‑market fit:

• Eve is trusted by over 1000+ law firms, and we’re growing fast.
• Backed by top investors: We’ve raised over $160M from world‑class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed.
• Built by a world‑class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up.
• AI‑Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best‑in‑class AI workflows tailored for legal work.
• Explosive growth: We are growing 2X revenue Quarter over Quarter.

About This Role:

Eve’s revenue teams run on our CRM, and they need an expert they can count on. As Senior CRM Solutions Architect, you will be the product owner of our CRM: the senior technical expert and first call for Sales, Deal Desk, Finance and Revenue Operations when something needs to be built, fixed or improved.

You will take requests from the business, shape them into the right solution within our existing systems, and build it well, from configuration and workflow automation to custom code, integrations and data model changes. You will have real autonomy over how solutions are designed and delivered, and you will keep the CRM and its connected revenue tools, including our CPQ, stable, well documented and easy to build on. You will bring an agentic‑forward mindset to how changes are built, deployed and maintained, using AI to automate workflows and keep our systems healthy and easy to operate.

This is a hands‑on senior individual contributor role built around responsive, expert support and delivery. You will work alongside the go‑to‑market systems leader, who owns systems and tooling strategy, and you will be a trusted voice on what is technically possible and what it will take.

What You Will Accomplish:

• Act as product owner of the CRM backlog, working with stakeholders to prioritize requests and deliver enhancements that make our revenue teams faster.
• Manage change to our systems with agentic‑forward workflows, using AI to build, test, document and deploy changes and to automate the ongoing maintenance and monitoring that keep our systems reliable.
• Write and maintain custom code for the CRM, and design and build reliable integrations between the CRM and connected tools such as our CPQ, enrichment systems, all built to be tested, maintainable and easy to extend.
• Become the dependable first call for CRM needs, resolving issues quickly with clear turnaround expectations and a visible request queue, and turning recurring issues into lasting fixes.
• Keep revenue data accurate and trustworthy through sound data model standards, access controls, validation and monitoring.
• Improve the quality of what is already built, reducing technical debt across our CRM and CPQ implementations so future changes are faster and safer.
• Document solutions, configuration, code and procedures so our systems are easy to support and hand off, and, if the business ever decides to move platforms, provide the technical expertise and hands‑on execution to do it well.

What We Are Looking For:

• Significant hands‑on experience administering, configuring and developing enterprise CRM solutions, with strong grounding in data architecture, workflow automation, permissions and governance.
• An agentic‑forward way of working: comfort using LLMs and AI agents to develop, test, document, deploy and monitor changes, and to automate routine maintenance.
• Experience as a senior CRM product owner, business systems architect or administrator, with a service mindset toward internal customers.
• Strong experience with APIs, integrations, data migration and system interoperability.
• Working CPQ and quote‑to‑cash knowledge, including pricing, quoting, approvals and contracts, sufficient to build and support the integrations around a CPQ.
• Strong understanding of technical debt, data integrity, security, testing and change management.
• Ability to independently turn business requirements into maintainable solutions, with strong documentation and troubleshooting skills.
• Responsive, clear communication and comfort supporting users day to day.

Nice to Have:

• Hands‑on experience using AI agents to automate change management, testing, monitoring or maintenance of business systems.
• Experience participating in a CRM migration, including moving a CPQ between platforms.
• Subscription‑based SaaS revenue models.
• Familiarity with revenue recognition dependencies, billing integrations and renewal automation.

US Salary Range

$185,000 - $225,000 USD

Benefits

• Competitive Salary & Equity
• 401(k) Program with Employer Matching
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Commuter Benefits
• Autonomous Work Environment
• Workplace Setup Reimbursement
• Telecomm Stipend
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In office Perks

In office employees only

Eve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to your recruiter.

Eve uses AI tools, including Greenhouse and AI-assisted talent matching, to help our team review applications and highlight relevant skills and experience. AI is used only to assist and advise, it does not make hiring decisions. Applications are manually reviewed by our recruiters and hiring managers to ensure alignment with the role and our values.