Enterprise Customer Success Manager

Eve; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive Salary & Equity

401(k) Program with Employer Matching

Health, Dental, Vision and Life

Short Term and Long Term Disability

Commuter Benefits

Autonomous Work Environment

Workplace Setup Reimbursement

Telecomm Stipend

Flexible Time Off + Holidays

Quarterly Team Gatherings

In office Perks

Job summary

Eve is seeking a Customer Success leader in the United States to drive adoption and growth for Eve's legal-tech platform. You will ensure high client satisfaction, manage onboarding, and expand relationships across a portfolio of law firms.

You will leverage data to demonstrate value, enable faster ROI, and contribute to product feedback. This role requires travel for client visits and industry events, with a competitive salary, equity, and comprehensive benefits in an autonomous work

Qualifications

• Experience in customer success for SaaS or professional services.
• Strong analytics and reporting for legal tech metrics.
• Ability to upsell and grow ARR with clients.
• Excellent communication and project management skills.

Responsibilities

• Drive client success and growth across Eve's law firm clients.
• Onboard new clients efficiently within 90 days.
• Increase product utilization and adoption of key features.
• Develop case studies and gather ROI evidence.

Skills

Customer Success

Legal Tech

Data Analysis

Account Management

Communication

Tools

CRM systems

Job description

About Eve
Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing howlaw is practiced, this is where you belong.

Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast.
Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed.
Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up.
AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work.
Explosive growth: We are growing 2X revenue Quarter over Quarter.

What You'll Do:

• Drive Client Success and Growth: Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients. Achieve and maintain client satisfaction scores above 90%, while driving a 15% year-over-year increase in average contract value through strategic upsells and cross-sells.
• Onboarding: Enable teams at firms using Eve in 90 days or less.
• Maximize Product Utilization: Achieve 90% Case/Matter utilization, increase user engagement by 90% within six minutes, and attain 75% adoption of key features.
• Demonstrate Value: Generate 5+ annual case studies showcasing ROI. Develop 3+ new product use cases yearly.
• Contribute to Product Evolution: Provide client feedback to inform product roadmap development.
• Maintain Client Relationships: Achieve 90%+ retention rate through proactive engagement and support.

What We're Looking For:

• Legal Industry Expertise: Comprehensive knowledge of law firm operations, compliance, and current legal sector trends.
• Technical Proficiency: Mastery of legal tech solutions, especially Eve's products, with the ability to explain complex concepts to non-technical professionals.
• Data Analysis and Reporting: Strong analytical skills with expertise in legal-specific metrics and the ability to present insights effectively.
• Project Management and Communication: Excellent project coordination and communication skills, with a consultative approach to solving law firm challenges.
• Problem-Solving and Adaptability: Creative problem-solver capable of managing multiple accounts across various practice areas and firm sizes.
• Networking and Industry Engagement: Strong relationship-building skills with a willingness to travel for client visits and industry events.

Preferred Qualifications:

• 5+ years of Customer Success experience, ideally with mid-size to enterprise accounts, with a proven ability to manage high-value relationships.
• Solid experience in legal tech, understanding the unique needs of law firms and legal teams.
• Proven acumen around planning and managing a smaller book of business, with $10M - $20M in ARR ownership.
• Experience managing large, complex accounts and executing strategic initiatives for client success and growth.
• Strong understanding of SaaS industry dynamics, particularly in legal technology.

The range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales bonuses target and annual base salary for the role.

US Salary Range

$150,000 - $190,000 USD

Benefits

• Competitive Salary & Equity
• 401(k) Program with Employer Matching
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Commuter Benefits
• Autonomous Work Environment
• Workplace Setup Reimbursement
• Telecomm Stipend
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In office Perks

In office employees only

Eve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to your recruiter.

We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.