Senior CRM Analyst - Salesforce & Training Focus

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 90,000 - 110,000; Full time

Job summary

Highmark Inc. is seeking a CRM Tool Administrator/Business Analyst to manage the CRM system for the Sales team. You will ensure access control, onboard staff, and drive usage while aligning with the Sales Enablement leader. Expect evolving responsibilities as CRM technology advances.

Responsibilities include creating reports/dashboards, collaborating with IT and COE, and supporting various partners to improve sales processes and adoption of CRM best practices.

Qualifications

• 5 years Health Care Industry experience
• 3 years CRM Tool experience
• 1 year Reporting experience
• 1 year Training & Development

Responsibilities

• Maintain user access to the CRM tool with correct roles and groups
• Analyze trends and provide recommendations to hit sales goals
• Onboard and train Sales staff; create training materials
• Oversee pipeline data; develop reports and dashboards
• Collaborate with Salesforce partners to share best practices

Skills

Salesforce Lightning platform

Data Analysis

Communication

Project Management

Microsoft Technologies

Analytical skills

Collaborative problem solving

Sales Force Automation

Troubleshooting

Education

Bachelor’s Degree in Business Administration/Management, Computer Science or equivalent

High School Diploma/GED

Tools

WalkMe

TeachMe

CRM tooling

Salesforce

Job description

Highmark Inc. is seeking a CRM Tool Administrator/Business Analyst to manage the CRM system for the Sales team. You will ensure access control, onboard staff, and drive usage while aligning with the Sales Enablement leader. Expect evolving responsibilities as CRM technology advances.

Responsibilities include creating reports/dashboards, collaborating with IT and COE, and supporting various partners to improve sales processes and adoption of CRM best practices.