Sr. Analyst, Salesforce & CRM Analytics

Bank of America; Pennington (AL); On-site; USD 86,000 - 121,000; Full time

Benefits offered by this job

Discretionary incentive plan

Benefits eligible

Job summary

Bank of America seeks a skilled Salesforce Specialist to manage and enhance the Salesforce platform, delivering scalable solutions and analytics to support Advisors and leadership. You will collaborate across business and technology teams, driving adoption and automation of key processes.

The role emphasizes user experience improvements, CRM Analytics reporting, and data-driven decision support within a fast-paced, high-impact environment, offering comprehensive benefits and career growth

Qualifications

• User experience-focused design and delivery.
• Experience with dashboards, analytics, and reporting.
• Ability to translate business needs into scalable solutions.

Responsibilities

• Manages and enhances the Salesforce platform and user experience.
• Designs scalable Salesforce solutions and workflow automation.
• Develops CRM analytics dashboards and reports to support leadership.

Skills

User Experience Design

Reporting & Analytics

Stakeholder Management

Critical Thinking

Problem Solving

Innovative Thinking

Education

Bachelor's degree

Salesforce Administrator Certification

Tools

Tableau

Salesforce CRM Analytics

Power BI

SQL

Alteryx

Salesforce Flow

Python

Job description

Bank of America seeks a skilled Salesforce Specialist to manage and enhance the Salesforce platform, delivering scalable solutions and analytics to support Advisors and leadership. You will collaborate across business and technology teams, driving adoption and automation of key processes.

The role emphasizes user experience improvements, CRM Analytics reporting, and data-driven decision support within a fast-paced, high-impact environment, offering comprehensive benefits and career growth