Senior Salesforce Analyst & CRM Optimizer

Premise Health

Brentwood (TN)

Hybrid

USD 90,000 - 140,000

Full time

3 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid holidays and vacation

Wellness program

Employee assistance program (EAP)

Virtual primary care

Virtual behavioral health

Job summary

Premise Health is seeking an experienced and detail-oriented Analyst, Business Apps Sr to bridge gaps between business stakeholders and technical teams in a Hybrid Senior Salesforce Analyst role based in Brentwood, TN.

You will lead discovery, elicit and analyze complex requirements, translate them into scalable CRM solutions, and partner with admins and developers to implement robust Salesforce configurations and integrations.

Qualifications

5+ years of hands-on experience as a Salesforce Business Analyst, Administrator, or Consultant.
Salesforce Certified Administrator (Required)
Salesforce Certified Platform Administrator II (Preferred)
Salesforce Certified Business Analyst (Preferred)
Deep functional knowledge of Salesforce CRM architecture, data models, and sharing rules.
Exceptional communication, facilitation, and interpersonal skills with the ability to translate technical concepts to non-technical stakeholders.
Familiarity with Agile/Scrum project management methodologies and tools (e.g., Jira, Confluence).
Experience with data management tools (e.g., Data Loader, Excel, SQL).
Experience with marketing tools preferred (ZoomInfo, Hubspot, Loopio).

Responsibilities

Lead discovery sessions and stakeholder interviews to map current-state processes and define future-state requirements.
Translate high-level business goals into functional specifications, user stories, and BRDs.
Conduct gap analyses to identify opportunities for automation and data optimization.
Partner with Salesforce Administrators, Developers, and Architects to design scalable solutions using native Salesforce features.
Configure and customize Salesforce integrations to align with business needs.
Ensure solutions adhere to best practices, security standards, and governance frameworks.
Act as the primary liaison between business units and the delivery team.
Manage backlogs, prioritize user stories, and track deliverables.
Coordinate UAT, create test scenarios, and secure sign-offs from stakeholders.
Lead Agile sprint planning sessions for the team.
Serve as a system administrator with configuration tasks.
Monitor data quality, usage trends, and system performance; propose improvements.
Stay up-to-date with Salesforce releases and assess impact on workflows.
Provide Tier 2/3 support as needed.