Salesforce Administrator: CRM Care, Training & Reporting

Hayward Holdings, Inc.

North Kingstown (RI)

On-site

USD 70,000 - 100,000

Full time

11 days ago

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Job summary

Hayward Holdings, Inc. is seeking a Salesforce Administrator to maintain day-to-day operations of the Salesforce platform on-site in North Kingstown, RI. The role supports customer care, sales, and service with data integrity, reports, and dashboards.

You will configure objects, automations, and security, while coordinating with CRM leadership on improvements and rollout of new features. Strong communication and stakeholder engagement are essential.

Qualifications

2+ years of Salesforce experience.
3+ years supporting teams in a technical capacity.
Proven ability to elicit requirements from stakeholders and translate into technical specs.
Excellent written and oral communication with clients.
Experience working with source control and continuous integration.

Responsibilities

Provide day-to-day Salesforce administration, ensuring data integrity and usability.
Handle end-user support, triage issues, and resolve Salesforce inquiries.
Manage user access, roles, profiles, and security settings per governance.
Configure Salesforce objects, workflows, reports, dashboards, and validation rules.
Lead or participate in release management and feature deployments.
Deliver training for users and develop training materials and FAQs.