Senior Salesforce CRM & Analytics for Nonprofits

CHAI; Baltimore (MD); Hybrid; USD 69,000 - 73,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Life insurance

Long Term Disability (LTD)

Flexible Spending Plan

Parental leave

Holiday pay

Tuition reimbursement

Wellbeing programming

JCC membership

Job summary

The Associated in Baltimore seeks a Senior CRM & Reporting Analyst to design, implement, and optimize our Salesforce-based systems. You will build reports and dashboards that drive decision making, troubleshoot CRM issues, and deliver user training across departments.

This role blends technology, analytics, and collaboration to improve processes, user experiences, and data quality. A minimum of three days in the office weekly supports teamwork and change management in philanthropy.

Qualifications

• Bachelor’s degree in a related field.
• Three or more years of CRM, database, or business systems experience.
• Experience with Salesforce (Nonprofit Cloud experience is a plus).
• Strong reporting and analytical skills.
• Experience creating dashboards and reports.
• Excellent communication and training skills.
• Strong problem solving abilities and attention to detail.

Responsibilities

• Supporting and enhancing our Salesforce Nonprofit Cloud CRM and Salesforce Marketing Cloud.
• Creating reports and dashboards that turn data into meaningful insights.
• Troubleshooting user questions and resolving CRM issues.
• Developing documentation and delivering engaging user training.
• Supporting change management and helping colleagues adopt new technology.
• Participating in CRM enhancements, testing, and future system improvements.
• Championing data quality and CRM best practices.

Skills

Salesforce

CRM

Reporting

Dashboarding

Data analysis

Education

Bachelor's degree

Tools

Salesforce Nonprofit Cloud

Excel

Power BI

Job description

The Associated in Baltimore seeks a Senior CRM & Reporting Analyst to design, implement, and optimize our Salesforce-based systems. You will build reports and dashboards that drive decision making, troubleshoot CRM issues, and deliver user training across departments.

This role blends technology, analytics, and collaboration to improve processes, user experiences, and data quality. A minimum of three days in the office weekly supports teamwork and change management in philanthropy.