Senior Critical Account Engineer (Onsite)

Hewlett Packard Enterprise; Frisco (TX); On-site; USD 124,000 - 285,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Critical Account ACE Engineer to join our onsite team in Texas. You will serve as the senior technical resource for our Critical Account Program customers, diagnosing sub-optimal designs, and guiding remediation with engineering escalations and customer collaboration.

Travel up to 40% is expected; you must hold a Bachelor’s degree in Engineering or CS and typically 10–15+ years of experience.

Qualifications

• Bachelor’s degree in Engineering or Computer Science or equivalent experience.
• Typically, 10–15+ years of experience.

Responsibilities

• Working with Critical Account Program customers as the senior technical resource.
• Identifying sub-optimal designs and advising plans to correct.
• Collaborating with engineering escalations teams and customers to identify and troubleshoot issues.
• Build strong customer relationships and become a trusted advisor.
• Collaborate across the wider internal organization to accelerate outcomes and build trust.
• Be highly collaborative with teammates and other teams to improve outcomes and knowledge.
• Travel up to 40% as needed, varying with releases and hardware cycles.
• Position can be anywhere in the US near a major airport.

Skills

802.11 wireless

Security solutions

Network design

Troubleshooting

Communication skills

English proficiency

Education

Bachelor’s degree in Engineering or CS

Job description

Hewlett Packard Enterprise is seeking a Critical Account ACE Engineer to join our onsite team in Texas. You will serve as the senior technical resource for our Critical Account Program customers, diagnosing sub-optimal designs, and guiding remediation with engineering escalations and customer collaboration.

Travel up to 40% is expected; you must hold a Bachelor’s degree in Engineering or CS and typically 10–15+ years of experience.