Senior Critical Account ACE Engineer (Onsite)

Hewlett Packard Enterprise; Houston (TX); On-site; USD 124,000 - 285,000; Full time

Job summary

Hewlett Packard Enterprise seeks a Critical Account ACE Engineer to serve as the senior technical resource for our Critical Account Program customers. You will identify design and configuration issues and consult on corrective plans while collaborating with engineering escalation teams and customers, whether remote or onsite, to resolve problems.

The role requires a Bachelor’s in engineering or CS and 10–15+ years of experience, with deep expertise in enterprise networking, wireless

Qualifications

• Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience.
• Typically 10-15+ years’ experience.
• Strong understanding of enterprise networking concepts and wireless technologies.

Responsibilities

• Act as senior technical resource for Critical Account Program customers.
• Identify sub-optimal designs and misconfigurations and plan corrections.
• Collaborate with engineering escalations teams and customers to troubleshoot issues.
• Build strong customer relationships and become a trusted advisor.
• Coordinate with wider internal teams to improve outcomes and knowledge.
• Communicate effectively across customer organizations up to executive level.
• Travel up to 40%, location near a major airport.

Skills

Enterprise networking

802.11 wireless

Security solutions

Troubleshooting

Customer communication

Education

Bachelor's degree in Engineering/CS

Job description

Hewlett Packard Enterprise seeks a Critical Account ACE Engineer to serve as the senior technical resource for our Critical Account Program customers. You will identify design and configuration issues and consult on corrective plans while collaborating with engineering escalation teams and customers, whether remote or onsite, to resolve problems.

The role requires a Bachelor’s in engineering or CS and 10–15+ years of experience, with deep expertise in enterprise networking, wireless